ServiceTitan Administrator

JCCAC Management Inc.; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

Cassidy Service Partners seeks an experienced ServiceTitan Administrator to optimize ServiceTitan across our growing multi-location organization. This hands-on role covers user support, system configuration, pricebook and inventory implementation, training, and maintaining consistency across tenants.

The ideal candidate has direct ServiceTitan administration experience and understands how changes affect scheduling, dispatch, and reporting.

Qualifications

• Hands-on ServiceTitan administration experience.
• Experience configuring users, roles, permissions, and business units.
• Knowledge of pricebook imports/exports and scheduling configurations.
• Ability to create SOPs, runbooks, and training materials.
• Experience supporting multi-location deployments and vendor/meetings.

Responsibilities

• Manage new-user accounts, permissions, roles, and access across ServiceTitan tenants.
• Provide Tier 1 ServiceTitan support and user guidance.
• Escalate issues with documentation to ServiceTitan Support.
• Execute approved configuration changes and replicate across tenants.
• Maintain consistency and standardization across the ServiceTitan environment.
• Support pricebook updates and inventory master data across tenants.
• Coordinate with onboarding/implementation teams and training cohorts.

Skills

ServiceTitan admin

User management

Pricebook import/export

Scheduling & dispatch

SOPs & runbooks

Excel data handling

Troubleshooting

Documentation

Communication

Multi-location admin

Tools

ServiceTitan

Excel

Job description

Description

ServiceTitan Administrator

Overview

Cassidy Service Partners is seeking an experienced ServiceTitan Administrator to support and optimize ServiceTitan across our growing multi-location organization.

This role will serve as a hands-on administrator responsible for user support, system configuration, pricebook and inventory implementation, training, documentation, and maintaining consistency across multiple ServiceTitan tenants. The ideal candidate has direct ServiceTitan administration or implementation experience and understands how configuration changes can impact scheduling, dispatch, pricebook operations, inventory, and reporting.

This is an execution-focused role working within established processes and standards. This position does not manage the data warehouse, write code, perform pricing analysis, or require SQL or Power BI experience.

What You'll Do

ServiceTitan Administration

• Manage new-user accounts, permissions, roles, and business-unit access across multiple ServiceTitan tenants
• Provide Tier 1 ServiceTitan support, troubleshooting, and user guidance
• Escalate technical issues to ServiceTitan Support with complete documentation and supporting evidence
• Track escalated issues through resolution
• Execute approved configuration changes
• Replicate approved model-tenant configurations across additional locations and tenants
• Help maintain consistency and standardization across the ServiceTitan environment

Pricebook & Inventory Support

• Execute approved pricebook updates across multiple ServiceTitan tenants
• Manage imports and exports for services, materials, equipment, categories, assemblies, and other approved changes
• Maintain consistency between individual tenants and the established model tenant
• Maintain inventory master data including vendors, warehouses, trucks, purchase-order types, and item mappings
• Support vendor-managed inventory workflows
• Complete validation exports before and after changes to ensure accuracy
• Identify and elevate inconsistencies before changes are implemented
• This role executes approved pricing and pricebook changes but does not perform pricing analysis, margin modeling, or pricebook strategy.

System Quality & Weekly Maintenance

• Confirm technician schedules are properly entered for upcoming weeks across all tenants
• Test online scheduling functionality across service zones
• Verify appropriate scheduler entry points are available for applicable job types
• Review proposed configuration changes for potential impacts to scheduling, dispatch, pricebook operations, and reporting
• Maintain checklists and sign-off documentation for recurring system reviews
• Identify inconsistencies or potential downstream issues before changes go live

Vendor & Working Meetings

• Participate in recurring ServiceTitan vendor and success meetings
• Participate in product rollout and implementation meetings
• Support voice-agent optimization sessions
• Participate in recurring pricebook working sessions
• Execute approved actions resulting from these meetings
• Maintain written meeting summaries, action items, and open-item tracking
• Escalate decisions requiring leadership or business-owner approval

Program & Project Support

• Support the ServiceTitan portion of new acquisitions and integrations
• Configure users, roles, permissions, and business units for newly acquired operations
• Replicate approved model-tenant configurations
• Coordinate pricebook loads and validation
• Work with ServiceTitan's onboarding and implementation teams
• Support training and cohort logistics during integrations
• Replicate approved FieldPro configurations across tenants
• Maintain report-distribution rosters and exclusion lists
• Support established Paylocity processes once documented
• Provide first-line support for basic desktop and IT-related tickets

Training, Adoption & Best Practices

• Own and maintain ServiceTitan training materials, SOPs, quick-reference guides, video tutorials, and onboarding content
• Lead ServiceTitan onboarding and training for new employees and acquired companies
• Develop and maintain standardized best practices for scheduling, dispatching, memberships, estimates, opportunities, call booking, inventory, and pricebook management
• Identify inconsistent ServiceTitan usage across locations
• Recommend standardized operating procedures to improve consistency
• Monitor recurring support issues and user adoption trends
• Update training materials based on identified needs
• Partner with field and operational leaders to improve ServiceTitan utilization and business outcomes

Documentation

• Maintain accurate and current ServiceTitan runbooks and operating procedures
• Document repeatable processes so they can be consistently executed across the organization
• Create clear procedures from established workflows and leadership direction
• Maintain documentation as configurations, processes, and business needs evolve

What You'll Bring

• Hands-on ServiceTitan administration experience
• Strong understanding of ServiceTitan users, roles, permissions, and business units
• Experience with ServiceTitan pricebook import/export processes
• Working knowledge of scheduling and dispatch configuration
• Experience creating SOPs, runbooks, or procedures that other employees have successfully followed
• Strong Excel skills, including working with large import templates and datasets
• Ability to troubleshoot issues methodically and recognize when escalation is appropriate
• Strong written communication skills when working with ServiceTitan Support, vendors, and field leadership
• Ability to manage multiple priorities and work effectively in an interrupt-driven support environment
• Strong attention to detail and commitment to validating changes before implementation
• Ability to recognize how configuration changes may affect other areas of the ServiceTitan environment

Strongly Preferred

• Experience implementing, migrating, or standing up a ServiceTitan tenant
• Experience participating on the customer side of a ServiceTitan implementation
• Multi-location or multi-entity ServiceTitan experience
• ServiceTitan Certified Administrator certification
• Experience within HVAC, plumbing, electrical, or other home-services/trades organizations
• Familiarity with inventory or vendor-managed inventory workflows
• Experience supporting ServiceTitan during acquisitions or new-location integrations

What This Role Does Not Cover

This position is focused on ServiceTitan administration, implementation, user support, training, and system consistency. It does not include:

• Data warehouse management or data-pipeline development
• Programming or application development
• SQL development
• Power BI development
• Pricing analysis or margin modeling
• Pricebook strategy or pricing decisions
• Acquisition data extraction, cleansing, or migration architecture
• Enterprise architecture decisions

What Success Looks Like

• Within the first six months, the successful ServiceTitan Administrator will be able to independently manage routine ServiceTitan administration across our locations, maintain consistent weekly system checks, execute approved pricebook changes accurately, and resolve or appropriately escalate user-support requests.
• You will also begin taking ownership of recurring ServiceTitan working meetings, maintain accurate documentation and training materials, and support ServiceTitan setup for acquisitions and new locations using established playbooks and standards.
• Most importantly, you'll become a trusted ServiceTitan resource who can recognize potential downstream impacts before making changes and help ensure our teams are using the platform consistently and effectively.

Working at Cassidy Service Partners

Cassidy Service Partners has been serving South Florida since 1960. As our organization continues to grow across multiple locations and brands, technology and standardized processes play an increasingly important role in how we support our employees and serve our customers.

We're looking for someone who enjoys solving problems, building repeatable processes, helping users get more from technology, and bringing consistency to a growing organization.

Cassidy Service Partners maintains a drug-free workplace.

We trust that this information will assist you in making an informed decision as you consider your next employer.

Cassidy Service Partners is an Equal Opportunity Employer. We consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by applicable law.