Services Trainer & Technical Writer - Data Center Solutions

nVent; Tracy (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Trainer to deliver engaging training sessions remotely. This role offers the chance to develop and implement training materials while providing mentorship and support to customers. You'll collaborate with sales and customer service teams to tailor training programs to meet client needs. With a commitment to community engagement and a supportive work culture, this opportunity is perfect for someone passionate about education and technical solutions. If you're ready to make a difference in a global organization, this position is for you!

Benefits

Comprehensive benefits package

Medical, dental, and vision plans

Opportunity for career advancement

Supportive and inclusive work culture

Commitment to community engagement

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions on product installation and maintenance.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans
5. Commitment to community engagement through philanthropic activities
6. Supportive and inclusive work culture that values diversity and authenticity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for customers on the installation, operation, and maintenance of products
2. Develop and deliver training materials, including manuals and hands-on demonstrations
3. Provide technical writing, support, and mentorship during the installation and maintenance processes
4. Collaborate with sales and customer service teams to identify training needs and develop customized programs
5. Travel to customer locations as needed to deliver onsite training

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Strong background in adult learning principles and training methodologies
3. Familiarity with various training delivery methods, including virtual platforms
4. Previous experience in a technical support or customer service role
5. Knowledge of electrical connection and protection solutions