Services Trainer & Technical Writer - Data Center Solutions

nVent; Modesto (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic training specialist to enhance customer knowledge of data center products. This role offers the chance to work remotely with flexible hours while providing valuable training and mentorship to clients. You'll develop engaging training materials and collaborate with sales teams to meet customer needs. With a comprehensive benefits package and opportunities for career growth, this position is perfect for someone passionate about education and customer service. Join a supportive culture that values innovation and integrity, and make a positive impact in the electrical solutions sector.

Benefits

Comprehensive Benefits Package

Flexible Hours

Career Advancement Opportunities

Supportive Company Culture

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing is essential.

Responsibilities

• Conduct onsite training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Equivalent Work Experience

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office with flexible hours
4. Comprehensive benefits package including medical, dental, vision, and retirement plans
5. Supportive company culture that values innovation, integrity, and community involvement
6. Chance to make a positive impact through training and mentorship of customers

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Strong organizational skills and attention to detail
4. Background in instructional design or adult education
5. Knowledge of training assessment methodologies