Services Trainer & Technical Writer - Data Center Solutions

nVent; San Jose (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to deliver technical training for data center products. This role offers the opportunity to work remotely while providing valuable training sessions to key customers. You'll develop engaging training materials and collaborate with sales teams to enhance customer satisfaction. Join a supportive company culture that values integrity and fosters career growth. If you're passionate about education and technology, this position is perfect for you!

Benefits

Comprehensive Benefits Package

Medical, Dental, and Vision Insurance

401(k) with Company Match

Flexible Work Environment

Community Involvement Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions on data center product installation and maintenance.
• Develop training materials and provide technical support to customers.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Multilingual Abilities

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Flexible work environment with the ability to work 100% remotely
4. Comprehensive benefits package, including medical, dental, vision, and 401(k) with company match
5. Commitment to community involvement and philanthropic activities
6. Supportive and innovative company culture focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in a technical training role within the electrical solutions industry
2. Familiarity with data center products and services
3. Advanced technical writing skills
4. Proven track record of enhancing customer satisfaction through training
5. Multilingual abilities to cater to diverse customer bases