Services Trainer & Technical Writer - Data Center Solutions

nVent; Des Moines (IA); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Trainer to lead customer training on data center products. This role offers the chance to work remotely while conducting training sessions, developing materials, and providing mentorship to customers. With a strong focus on community involvement and employee growth, this innovative firm fosters a supportive culture that values integrity and teamwork. If you thrive in a collaborative environment and are passionate about empowering others through education, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible work from home

Supportive company culture

Qualifications

• Bachelor’s degree or equivalent experience required.
• Validated experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials and provide technical support.

Skills

Communication Skills

Presentation Skills

Problem-Solving Skills

Technical Writing

Customer Interaction

Education

Bachelor’s degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office, offering flexibility
4. Comprehensive benefits package including medical, dental, and vision plans
5. Strong commitment to community involvement and employee philanthropy
6. Supportive and innovative company culture that values integrity and teamwork

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor’s degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience with electrical connection and protection solutions
2. Familiarity with data center products and services
3. Strong ability to adapt training materials for diverse audiences
4. Previous experience in a role that required significant customer interaction
5. Knowledge of industry-leading electrical product brands