Services Trainer & Technical Writer - Data Center Solutions

nVent; Redwood City (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Trainer to join their innovative team. This role offers the chance to work remotely while conducting training sessions for key customers on data center products. You will develop engaging training materials and provide mentorship, ensuring customers understand installation and maintenance processes. The company values innovation and integrity, offering a comprehensive benefits package and opportunities for career advancement. If you are passionate about technical training and enjoy working in a dynamic environment, this position is perfect for you.

Benefits

Comprehensive benefits package

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Philanthropic activities

Supportive and inclusive culture

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials including manuals and presentations.
• Collaborate with teams to identify training needs.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with company match
5. Commitment to community involvement through philanthropic activities and matching programs
6. Supportive and inclusive company culture that values innovation and integrity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and technologies
3. Strong organizational skills to manage various training sessions
4. Previous experience in a remote work environment
5. Additional certifications related to technical training or customer service