Services Trainer & Technical Writer - Data Center Solutions

nVent; Union City (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to deliver technical training and support for data center products. This role offers the chance to work remotely while contributing to customer success through effective training sessions and materials. You'll collaborate with sales and customer service teams, ensuring that clients receive the best possible support. With a focus on community involvement and a commitment to innovation, this position provides a unique opportunity for professional growth in a supportive and inclusive environment. If you're passionate about education and technical solutions, this role is perfect for you.

Benefits

Comprehensive benefits package

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Career advancement opportunities

Supportive company culture

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing, preferably customer-facing.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and retirement plans
5. Commitment to community involvement and philanthropic activities
6. Supportive and inclusive company culture emphasizing innovation and teamwork

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and create customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience with electrical connection and protection solutions
2. Familiarity with data center operations and related technologies
3. Strong organizational skills and attention to detail
4. Ability to adapt training techniques to various learning styles
5. Passion for community service and engagement

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