Services Trainer & Technical Writer - Data Center Solutions

nVent; Fayetteville (AR); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative global organization is seeking a dynamic individual to lead technical training for customers on electrical solutions. This role offers the opportunity to work 100% remotely, providing comprehensive training on data center products while fostering a collaborative work culture. You'll develop engaging training materials and work closely with sales teams to address customer needs. Join a company committed to professional growth and community engagement, where your contributions will make a significant impact in the industry.

Benefits

Comprehensive benefits package

401(k) with company match

Career advancement opportunities

Work from home

Community engagement programs

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions for customers on product installation and maintenance.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
5. Commitment to community engagement through philanthropic activities and employee support programs
6. Innovative and collaborative work culture that values integrity and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required
5. Ability to work independently and balance multiple training sessions simultaneously

How to Stand Out (Preferred Qualifications):

1. Experience in a technical training role within the electrical solutions industry
2. Familiarity with data center operations and maintenance
3. Strong organizational skills to manage multiple projects effectively
4. Background in instructional design or adult learning principles
5. Passion for technology and innovation in electrical solutions