Services Trainer & Technical Writer - Data Center Solutions

nVent; Huntsville (AL); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Trainer to facilitate customer training sessions on data center products. In this role, you will develop engaging training materials and provide mentorship to customers, ensuring they understand installation and maintenance processes. The position offers the flexibility of working 100% remotely while being part of a supportive and inclusive company culture that values innovation and integrity. If you are passionate about technical training and eager to help others succeed, this opportunity could be the perfect fit for you.

Benefits

Comprehensive benefits package

401(k) plan with company match

Community engagement activities

Supportive company culture

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Validated experience in technical training and writing.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with company match
5. Commitment to community engagement through philanthropic activities and matching donations
6. Supportive and inclusive company culture that values innovation and integrity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience in providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience with electrical connection and protection solutions
2. Familiarity with data center operations and technologies
3. Strong understanding of adult learning principles and training methodologies
4. Proven track record of developing engaging training content and materials
5. Ability to adapt training approaches to meet diverse customer needs