Services Trainer & Technical Writer - Data Center Solutions

nVent; St. Louis (MO); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative electrical solutions provider is seeking a dynamic individual to join their remote team as a Technical Trainer. This exciting role involves conducting training sessions for key customers on the installation and maintenance of data center products. You will develop engaging training materials and provide mentorship, ensuring customer satisfaction through effective communication and problem-solving. With a commitment to career growth and a comprehensive benefits package, this opportunity offers a chance to thrive in a supportive and adaptable work culture. If you're passionate about training and eager to make an impact, this role is perfect for you.

Benefits

Comprehensive Benefits Package

401(k) with Company Match

Tuition Reimbursement

Community Engagement Programs

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience in technical training and writing in customer-facing roles.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Organizational Skills

Time Management

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global company
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community engagement through philanthropic activities and matching programs
6. Innovative and adaptable work culture focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Strong organizational and time management skills
4. Previous experience in a remote work environment
5. Ability to adapt training methods to various learning styles