Services Trainer & Technical Writer - Data Center Solutions

nVent; Charleston (WV); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative electrical solutions provider is seeking a dynamic individual to deliver technical training and support to customers. This role offers the flexibility of remote work while allowing you to engage with clients directly. You will create and present training materials, mentor customers, and collaborate with sales teams to enhance customer satisfaction. With a commitment to employee growth and community engagement, this position provides a unique opportunity to thrive in a supportive work culture. If you are passionate about technical training and eager to make a difference, this is the perfect role for you.

Benefits

Comprehensive benefits package

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Flexible work environment

Career advancement opportunities

Community engagement support

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:
- Salary up to $169,300
- Opportunity for career advancement and growth within a dynamic global organization
- Work remotely from a home office, offering flexibility
- Comprehensive benefits package, including medical, dental, vision, and retirement plans
- Commitment to community engagement and support for employee philanthropic activities
- Innovative and supportive work culture that values integrity and customer focus

What to Expect (Job Responsibilities):
- Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
- Provide technical writing, support, and mentorship to customers during installation and maintenance processes
- Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
- Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):
- Bachelor's degree in a related field or equivalent work experience
- Proven experience providing technical training and technical writing in a customer-facing role
- Excellent communication, presentation, and problem-solving skills
- Ability to work independently and manage multiple training sessions simultaneously
- Willingness to travel an average of 10-50% to customer locations, with a valid driver's license required

How to Stand Out (Preferred Qualifications):
- Experience in the electrical solutions industry or related technical field
- Familiarity with data center products and technologies
- Previous experience in a remote work environment
- Additional certifications relevant to technical training or electrical solutions
- Strong organizational skills and attention to detail

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