Services Trainer & Technical Writer - Data Center Solutions

nVent; Fayetteville (NC); Remote; USD 100,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead training sessions for customers on data center products. This role offers the opportunity to work remotely with flexible arrangements while providing comprehensive training and support. You will develop engaging training materials and collaborate with cross-functional teams to enhance customer satisfaction. Join a forward-thinking organization committed to career growth and a diverse workplace culture, where your contributions will make a significant impact. If you are passionate about education and technology, this position is perfect for you.

Benefits

Comprehensive benefits package

Flexible work arrangements

Support for philanthropic activities

Career advancement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing.

Responsibilities

• Conduct training sessions on data center product installation.
• Develop training materials and provide customer support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300 based on geographic region and experience
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office with flexible work arrangements
4. Comprehensive benefits package including medical, dental, and vision plans
5. Support for philanthropic activities and community involvement through matching programs
6. Commitment to a diverse and inclusive workplace culture

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation processes
4. Collaborate with sales and customer service teams to identify and address customer training needs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations, with a valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or similar technical fields
2. Familiarity with data center products and services
3. Strong organizational skills and attention to detail
4. Previous experience in a remote work environment
5. Ability to adapt training methods to different learning styles

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.