Services Trainer & Technical Writer - Data Center Solutions

nVent; Cleveland (OH); Remote; USD 80,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Trainer to deliver engaging training sessions on data center products. This role offers the opportunity to work remotely while collaborating with sales and customer service teams to enhance customer training programs. You'll be responsible for developing training materials and providing mentorship, ensuring customers are well-equipped to install and maintain products. Join a forward-thinking organization that values career advancement and offers a comprehensive benefits package, including medical, dental, and vision plans. If you're passionate about education and technical training, this is a perfect opportunity for you.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Community engagement support

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing needed.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials and provide technical support.

Skills

Excellent communication skills

Presentation skills

Problem-solving skills

Technical writing

Ability to work independently

Education

Bachelor's degree in a related field

Equivalent work experience

Tools

Training materials development tools

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Dynamic global reach with diverse operations that enhance your professional abilities
6. Commitment to community engagement and support for employee philanthropic activities

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related technical field
2. Familiarity with data center products and services
3. Strong organizational skills and attention to detail
4. Proficiency in developing engaging training materials and presentations
5. Experience working in a remote environment