Services Trainer & Technical Writer - Data Center Solutions

nVent; Charlotte (NC); Remote; USD 100,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead training initiatives for data center products. This role offers the opportunity to work remotely while traveling to customer locations as needed, providing training on installation, operation, and maintenance. The successful candidate will develop engaging training materials and collaborate with sales teams to tailor programs to customer needs. With a commitment to professional growth and a comprehensive benefits package, this position is perfect for someone passionate about education and technical solutions. Join a forward-thinking company dedicated to community support and employee development.

Benefits

Comprehensive Benefits Package

401(k) with Company Match

Tuition Reimbursement

Flexible Travel Requirements

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in technical training and writing, ideally in a customer-facing role.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office with flexible travel requirements (10-50%)
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community support through philanthropic initiatives and employee volunteer programs

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and create customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Valid driver's license and willingness to travel to customer locations as needed

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related technical field
2. Familiarity with data center products and solutions
3. Strong organizational skills and attention to detail
4. Previous experience in developing training programs or materials
5. Ability to adapt training approaches based on customer feedback and needs