Services Trainer & Technical Writer - Data Center Solutions

nVent; Kansas City (MO); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a skilled Technical Trainer to lead training initiatives for data center products. This role offers the opportunity to work remotely while conducting training sessions, developing materials, and collaborating with sales teams. The ideal candidate will possess strong communication and problem-solving skills, along with a commitment to continuous improvement. Join a dynamic global organization that values career advancement and supports community initiatives. This position not only offers a competitive salary but also a comprehensive benefits package, making it an exciting opportunity for professionals looking to make a significant impact.

Benefits

Comprehensive benefits package

Career advancement opportunities

Remote work flexibility

Commitment to community support

Inclusive company culture

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions on data center products.
• Develop training materials and provide technical support.
• Collaborate with teams to identify training needs.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans
5. Commitment to community support and philanthropic activities
6. Inclusive company culture that values diversity and authenticity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Strong organizational skills and attention to detail
4. Previous experience in a remote work environment
5. Additional certifications related to technical training or electrical solutions