Services Trainer & Technical Writer - Data Center Solutions

nVent; Deer Park (TX); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative and supportive company in the electrical solutions sector is looking for a dedicated Training Specialist. In this role, you will conduct training sessions for key customers, develop engaging training materials, and provide technical support. This position offers the flexibility of remote work and a comprehensive benefits package, including medical, dental, and vision plans. With a strong commitment to community involvement and a culture focused on integrity, this is an exciting opportunity for those who thrive in dynamic environments and are passionate about customer satisfaction. Join a team that values growth and offers career advancement opportunities.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Community involvement programs

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community involvement and philanthropy through employee matching programs
6. Innovative and supportive company culture focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience with electrical connection and protection solutions
2. Familiarity with data center operations and customer training methodologies
3. Previous experience in a global organization
4. Strong understanding of customer service principles
5. Ability to adapt training materials for diverse audiences