Services Trainer & Technical Writer - Data Center Solutions

nVent; Kansas City (KS); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative and dynamic global organization is seeking a dedicated professional to deliver technical training for data center products. This role offers the flexibility of remote work and the opportunity for career advancement within a collaborative culture that values integrity and customer focus. The ideal candidate will have a strong background in technical training and writing, excellent communication skills, and the ability to adapt to various learning styles. Join a team committed to community engagement and continuous improvement, where your contributions will make a meaningful impact on customer success.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Flexible work from home options

Community engagement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials tailored to customer needs.
• Collaborate with teams to identify training needs.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office, offering flexibility
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community engagement through philanthropic activities and employee volunteerism
6. Innovative and collaborative work culture that values integrity and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals and presentations, tailored to customer needs
3. Provide technical writing and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify training needs and create customized programs
5. Collect and analyze customer feedback to continuously enhance training programs

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience in providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations, with a valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience with electrical connection and protection solutions or similar industries
2. Familiarity with creating engaging training materials and presentations
3. Strong background in customer service and relationship management
4. Ability to adapt training methods to suit different learning styles
5. Previous experience in a remote work environment