Services and Support Coordinator

JobScore, Inc.; Nashua (NH); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Group Medical

Dental

Vision

Life Insurance

Retirement Savings Program

PSL

Job summary

JobScore, Inc. in Nashua, NH is seeking a Services and Support Coordinator for a 24-month assignment.

The role focuses on coordinating service operations, maintaining data systems, and delivering high-quality customer service to internal and external customers. You will perform administrative and operational tasks across multiple systems, communicate with teams and customers, handle inquiries, and generate reports with data analysis.

Qualifications

• 3+ years of relevant experience in customer support or service coordination.
• Solid working knowledge of Windows OS and Microsoft Office applications.
• Experience with database tracking and management systems.
• Ability to understand general and technical aspects of contract requirements and operational processes.

Responsibilities

• Perform administrative and operational support activities with clearly defined objectives, including maintaining accurate data entry and supporting delivery operations across multiple systems.
• Establish and maintain communication with internal teams and external customers to support service delivery, contractual obligations, and issue resolution.
• Respond to customer inquiries and service/support requests, troubleshooting and resolving issues with varying levels of scope and complexity.
• Maintain and manage database tracking systems, generate reports, perform data analysis, and document processes and work instructions.
• Collaborate within a team environment to provide responsive customer service while managing multiple priorities and interruptions in a fast-paced setting.

Skills

Customer support

Service coordination

Operations support

Administrative functions

Tools

Windows OS

Microsoft Office

Outlook

Teams

Excel

Database tracking systems

Job description

Services and Support Coordinator 37722050

• Hourly pay: $22/hr
• Worksite: Leading electronics testing company (Nashua, NH 03063 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 24 Month Assignment

A leading electronics testing company is seeking a Services and Support Coordinator to support Test and Measurement service solutions. This role will support both internal and external customers by coordinating service operations, maintaining data systems, resolving support requests, and ensuring high-quality customer service and operational performance.

Services and Support Coordinator Responsibilities:

• Perform administrative and operational support activities with clearly defined objectives, including maintaining accurate data entry and supporting delivery operations across multiple systems.
• Establish and maintain communication with internal teams and external customers to support service delivery, contractual obligations, and issue resolution.
• Respond to customer inquiries and service/support requests, troubleshooting and resolving issues with varying levels of scope and complexity.
• Maintain and manage database tracking systems, generate reports, perform data analysis, and document processes and work instructions.
• Collaborate within a team environment to provide responsive customer service while managing multiple priorities and interruptions in a fast-paced setting.

Services and Support Coordinator Qualifications:

• 3+ years of relevant experience in customer support, service coordination, operations support, or administrative functions.
• Solid working knowledge of Windows OS and Microsoft Office applications, including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Ability to understand general and technical aspects of contract requirements and operational processes.
• Experience working with reports, data analysis, and process documentation.

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