Services/Support Coordinator

Anite; Roseville (CA); On-site; USD 53,000 - 89,000; Full time

Job summary

Keysight is seeking an Administrative Processor to support technical counterparts by ensuring documentation accuracy and compliance with customer requirements. You will prepare service-related documentation, manage order escalations, and coordinate with production teams to ensure smooth shipment of equipment from the Roseville Service Center.

The role requires Salesforce experience, strong communication, and proficiency with Microsoft Office.

Qualifications

• Minimum of 2 years of Salesforce experience or equivalent education/experience.
• Strong communication, customer service, and teamwork skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Able to collaborate with cross-functional teams in a fast-paced environment.
• Ability to prioritize, manage multiple tasks, and meet deadlines.

Responsibilities

• Prepare and maintain service-related documentation, including service reports and calibration certificates.
• Serve as a point of contact for order and product escalations, coordinating with production technicians.
• Perform quality inspections of instruments and customer documentation to ensure accuracy and compliance.

Skills

Salesforce

Communication

Customer service

Teamwork

Multitasking

Lift 50 lbs

Tools

Microsoft Office

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

As an Administrative Processor you will provide support for your technical counterparts by ensuring documentation is accurate and compliant to the customers requests/requriements.

Responsibilities

• Prepare and maintain service-related documentation, including service reports and calibration certificates, to support the shipment of equipment from the Roseville Service Center.
• Serve as a point of contact for order and product escalations, working closely with production technicians to resolve issues.
• Perform quality inspections of instruments and customer documentation to ensure accuracy and compliance with company standards.

Qualifications

• Minimum of 2 years of Salesforce experience, or an equivalent combination of education and relevant work experience.
• Strong communication, customer service, and teamwork skills.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Windows-based systems.
• Ability to collaborate effectively with cross-functional teams in a fast-paced, changing environment.
• Demonstrated ability to prioritize work, manage multiple tasks, and meet deadlines.
• Capable of lifting to 50 pounds and up.
• Flexible working overtime and adjusted schedules, including weekends, as required to support business needs.

Pay Range:

USD $53,430.00 - USD $89,050.00 Year

Careers Privacy Statement

Keysight is an Equal Opportunity Employer.