Services/Support Coordinator

Keysight Technologies SAles Spain SL.; Roseville (CA); On-site; USD 53,000 - 89,000; Full time

Job summary

Keysight Technologies in Roseville, CA is seeking an Administrative Processor to support technical counterparts by ensuring documentation is accurate and compliant with customer requests. You will manage service reports and calibration certificates for shipments, and act as a contact for order and product escalations.

Successful candidates will have Salesforce experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Minimum 2 years of Salesforce experience or an equivalent combination of education and relevant work experience.
• Strong communication, customer service, and teamwork skills.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Windows-based systems.
• Ability to collaborate effectively with cross-functional teams in a fast-paced, changing environment.
• Demonstrated ability to prioritize work, manage multiple tasks, and meet deadlines.
• Capable of lifting to 50 pounds and up.
• Flexible working overtime and adjusted schedules, including weekends, as required to support business needs.

Responsibilities

• Prepare and maintain service-related documentation, including service reports and calibration certificates, to support the shipment of equipment from the Roseville Service Center.
• Serve as a point of contact for order and product escalations, working closely with production technicians to resolve issues.
• Perform quality inspections of instruments and customer documentation to ensure accuracy and compliance with company standards.

Skills

Salesforce experience

Communication

Teamwork

Task prioritization

Tools

Microsoft Office

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

As an Administrative Processor you will provide support for your technical counterparts by ensuring documentation is accurate and compliant to the customers requests/requriements.

Responsibilities

• Prepare and maintain service-related documentation, including service reports and calibration certificates, to support the shipment of equipment from the Roseville Service Center.


• Serve as a point of contact for order and product escalations, working closely with production technicians to resolve issues.


• Perform quality inspections of instruments and customer documentation to ensure accuracy and compliance with company standards.

Qualifications

• Minimum of 2 years of Salesforce experience, or an equivalent combination of education and relevant work experience.


• Strong communication, customer service, and teamwork skills.


• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Windows-based systems.


• Ability to collaborate effectively with cross-functional teams in a fast-paced, changing environment.


• Demonstrated ability to prioritize work, manage multiple tasks, and meet deadlines.


• Capable of lifting to 50 pounds and up.


• Flexible working overtime and adjusted schedules, including weekends, as required to support business needs.

Pay Range

USD $53,430.00 - USD $89,050.00 Year

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***