Customer Service Coordinator

Creative Financial Staffing, LLC; Fairfield (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Employer-paid medical coverage

Dental and vision benefits

401(k) with company match

Paid holidays

PTO

Sick time

Job summary

Creative Financial Staffing, LLC is seeking a Customer Service Coordinator in New Jersey for a central role that supports multiple departments and collaborates with leadership. This in-office position offers exceptional benefits from day one and opportunities to interact with Dispatch, Operations, Sales, and Finance.

You will handle high volumes of calls and service requests, coordinate communications, and maintain records while working closely with leadership including the Dispatch Lead and

Qualifications

• 2+ years in customer service, call center, administrative support, or service coordination.
• Experience in a high-volume customer service environment.
• Strong computer skills, data entry, and basic spreadsheet proficiency.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting dispatch, field service, or operations teams is a plus.

Responsibilities

• Handle a high volume of inbound calls, emails, and service requests.
• Coordinate customer communication regarding appointments, service updates, schedule changes, and technician arrivals.
• Support Dispatch by gathering, documenting, and updating service information.
• Maintain accurate records and customer information in company systems.
• Assist with follow-ups, problem escalation, and ensuring service requests are completed efficiently.
• Collaborate with multiple departments to support daily operations and customer satisfaction.

Skills

Customer service

Call center experience

Administrative support

Data entry

Job description

Looking for a role where you’ll be at the center of operations and make an immediate impact every day? Join a growing, stable organization where you’ll work directly with leadership, support multiple departments, and enjoy exceptional benefits from day one.

Customer Service Coordinator

Salary: $60,000 – $70,000 + Overtime Eligible

Why This Opportunity Stands Out:

• 100% employer-paid medical coverage from day one for employees and families, plus dental and vision benefits.
• Join a well-established 53-year-old company focused on long-term employee retention and continuous improvement.
• Gain exposure across Customer Service, Dispatch, Operations, Sales, and Finance, building valuable cross-functional experience.
• Work closely with leadership, including the Dispatch Lead and COO, in a highly visible position.
• Be part of a business undergoing modernization, including a future ERP system upgrade.
• Opportunity to earn overtime in a high-volume, fast-paced environment.
• Play a critical role in supporting service operations and driving customer satisfaction.
• Collaborative team culture where accountability, communication, and teamwork are highly valued.
• Consistent full-time, in-office schedule with stable business demand year-round.
• Additional perks include 401(k) with company match, paid holidays, PTO, sick time, and office amenities.

Key Responsibilities for the Customer Service Coordinator:

• Handle a high volume of inbound customer calls, emails, and service requests.
• Coordinate customer communication regarding appointments, service updates, schedule changes, and technician arrivals.
• Support the Dispatch team by gathering, documenting, and updating service information.
• Maintain accurate records and customer information within company systems.
• Assist with follow-ups, problem escalation, and ensuring service requests are completed efficiently.
• Collaborate with multiple departments to support daily operations and customer satisfaction.

Qualifications for the Customer Service Coordinator:

• 2+ years of customer service, call center, administrative support, or service coordination experience preferred.
• Experience working in a high-volume customer service environment.
• Strong computer skills, including data entry and basic spreadsheet proficiency.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting dispatch, field service, or operations teams is a plus.
• Comfortable learning new systems and technology.

EB-9827322577