Services and Support Coordinator - Request #37722050

WillHire, Inc; Nashua (NH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Job summary

WillHire, Inc. in Nashua, NH is seeking a Services and Support Coordinator to support back-end data management for service solutions. The role focuses on maintaining databases, tracking workflows, and generating data/reports with minimal direct customer interaction.

The position requires Excel and Teams expertise, SharePoint familiarity, attention to detail, and the ability to work within a team environment. A background check and US citizenship are required.

Qualifications

• Minimum of 3 years relevant experience.
• Proficient with Windows OS and MS Office (Outlook, Teams, Excel).
• Experience with database tracking and management systems.
• Ability to document processes and work instructions.
• Ability to analyze data and generate reports.
• Able to work in a team and provide responsive customer service.
• Must pass a background check.
• Must be a US citizen.

Responsibilities

• Enter, Maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain communication with internal and external customers to ensure optimal performance in support services and contractual obligations.
• Communicate with customers for issue resolution and response.
• Solve a broad range of service / support requests varying in scope and complexity.

Skills

Interpersonal skills

Attention to detail

Multitasking

Team collaboration

Customer service

Tools

SharePoint

Excel

Outlook

Teams

Database systems

Job description

Services and Support Coordinator Overview:

We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will work at our facility in Nashua NH supporting both internal and external customer’s experience with Keysight solutions, processes, and services.

Specific duties include:

• Works on administrative assignments with clearly defined objectives according to prescribed procedures and requests.
• Enter, Maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicates with customers for issue resolution and response.
• Solves a broad range of service / support requests varying in scope and complexity.

This critical role requires the following skills:

• Typically, minimum of 3 years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to details, ability to multitask and organizational skills.
• Will require understanding of general and technical aspects of various contract requirements and processes.
• Need to be able to document processes and work instructions.
• Ability work with reports and perform data analysis.
• Must maintain the ability to work in a team environment and provide responsive customer service to team members even with constant interruptions.
• Based on customer requirements, candidate must be able to pass a background check.
• Must be a US Citizen.

Note from the HM: It is not a customer service job. The title of the job is “Service and Support Coordinator.” This is to support our service people with all the back-end issues. That is to maintain databases, track workflow, work with data/reports, track down internal orders, etc. It is mostly internal company work, not customer service related. There is some interaction with customers, but very little. We also need someone that actually knows Excel, Teams (not just meetings), SharePoint, etc.

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is$22.68/hour - $22.68/hour W-2.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).