ServiceNowAutomation & AI Analyst (ITSM & Self-Service)

Harris Computer Corp.; Pennsylvania; On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Vacation time

Medical coverage

CPA development support

Employee stock ownership

RRSP matching

Flexible work options

Career advancement

Job summary

Harris Computer in Pennsylvania seeks a ServiceNow Administrator / Automation Analyst to support and optimize the ServiceNow platform, with a strong emphasis on AI-enabled improvements.

You will work with business and technical stakeholders to design, configure, test, and implement practical ServiceNow solutions, including automation, self-service, and efficient ITSM processes. Collaboration with the Senior Administrator/Developer ensures continual platform improvement and successful releases.

Qualifications

• CSA certification or equivalent practical experience.
• Hands-on ServiceNow ITSM configuration and admin work.
• Experience with AI-enabled self-service and automation.

Responsibilities

• Support AI-enabled service-improvement and self-service initiatives using ServiceNow AI capabilities.
• Identify opportunities to automate manual processes with Flow Designer, IntegrationHub, and related features.
• Design and enhance Service Catalog items, workflows, and approvals.
• Configure Employee Center and Service Portal and improve UX.
• Integrate ServiceNow with enterprise systems via API and IntegrationHub.

Skills

ServiceNow admin

Automation

AI-enabled workflows

Flow Designer

IntegrationHub

Virtual Agent

ITSM

ITIL

JavaScript

Education

ServiceNow CSA certification

Job description

Harris Computer in Pennsylvania seeks a ServiceNow Administrator / Automation Analyst to support and optimize the ServiceNow platform, with a strong emphasis on AI-enabled improvements.

You will work with business and technical stakeholders to design, configure, test, and implement practical ServiceNow solutions, including automation, self-service, and efficient ITSM processes. Collaboration with the Senior Administrator/Developer ensures continual platform improvement and successful releases.