ServiceNow Training Lead — Remote

Cognizant; Tallahassee (FL); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams.

You will work with Global Training, subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful ServiceNow implementations. This role is remote and US-based, with a focus on certification readiness and program excellence.

Qualifications

• 5+ years of experience delivering ServiceNow implementations, training, or enablement programs.
• Strong working knowledge of the ServiceNow platform and ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
• Bachelor\'s degree in Computer Science, Information Systems, MIS, or related field, or equivalent experience.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and improve learning content, including training materials, labs, job aids, exercises, and certification prep resources.
• Mentor and enable trainers, consultants, and team members to drive high-quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and projects.

Skills

ServiceNow

Trainer delivery

Curriculum design

Mentoring

Communication

Presentation

Education

CSA (ServiceNow Certified System Administrator)

CIS (Certified Implementation Specialist) – two product areas

Tools

Learning Management Systems

Job description

Cognizant is seeking a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams.

You will work with Global Training, subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful ServiceNow implementations. This role is remote and US-based, with a focus on certification readiness and program excellence.