Remote ServiceNow Training Architect

Cognizant; Baton Rouge (LA); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Technical Trainer to design and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams.

This remote, US-based role requires 5+ years in ServiceNow training, CSA and CIS certifications, and a proven ability to translate complex concepts into practical labs and certification prep resources. You will mentor trainers and collaborate with global teams to drive strategic learning initiatives.

Qualifications

• 5+ years of experience delivering ServiceNow training or enablement programs.
• Strong ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions.
• ServiceNow Certified System Administrator (CSA) certification.
• Certified Implementation Specialist (CIS) certifications in at least two ServiceNow product areas.
• Experience developing training materials and certification preparation resources.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve training content, including materials, labs, job aids, exercises, and certification prep resources.
• Partner with Global Training to align regional learning strategies with business priorities and ServiceNow capability goals.
• Mentor trainers, consultants, and team members to ensure high-quality learning experiences.
• Assess learner progress, provide coaching, and support readiness for certifications and projects.
• Keep content up to date with current platform capabilities, best practices, and market trends.
• Promote knowledge-sharing and contribute to capability development programs.

Skills

ServiceNow training delivery

Instructor-led training

Content development

Public speaking

Program mentoring

Stakeholder collaboration

Certification readiness

Education

Bachelor's degree in Computer Science / Information Systems / MIS or related field

CSA certification

CIS certifications in at least two ServiceNow product areas

Job description

Cognizant is seeking a ServiceNow Technical Trainer to design and deliver engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams.

This remote, US-based role requires 5+ years in ServiceNow training, CSA and CIS certifications, and a proven ability to translate complex concepts into practical labs and certification prep resources. You will mentor trainers and collaborate with global teams to drive strategic learning initiatives.