ServiceNow Techno functional consultant

Nutech Systems, Inc.; Dallas (TX); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Nutech Systems, Inc. in Dallas seeks a hands-on techno-functional ServiceNow consultant to work with business stakeholders and platform teams. You'll cover requirements analysis, configuration, development, integrations, testing, and implementation across ITSM and ITOM.

The role requires strong communication, independent working style, and ability to operate across CMDB, Discovery, Service Mapping, and Event Management while delivering solutions that meet business objectives.

Qualifications

• Senior ServiceNow Analyst/Consultant or similar background required.
• Hands-on ITSM and ITOM implementations experience essential.
• Strong requirements gathering and stakeholder management capabilities.
• Experience with CMDB, Discovery, Service Mapping and Event Management.
• Ability to translate business needs into ServiceNow solutions and work across lifecycle.

Responsibilities

• Partner with stakeholders to understand processes and ServiceNow needs.
• Gather, document, and manage business/technical requirements.
• Translate requirements into functional/technical ServiceNow solutions.
• Participate in end-to-end ITSM/ITOM implementations.
• Configure and customize ServiceNow apps per business needs.
• Work hands-on with workflows, forms, business rules, and UI policies.
• Engage with CMDB, Discovery, Service Mapping, and Event Management as needed.
• Troubleshoot issues and provide root-cause analysis.
• Collaborate across the implementation lifecycle to meet objectives.

Skills

ServiceNow ITSM

ServiceNow ITOM

Requirements gathering

Stakeholder management

Configuration & customization

Incident / Problem / Change Management

Tools

ServiceNow platform

MID Server

Discovery

Service Mapping

Job description

Role: ServiceNow Techno functional consultant

Location: Dallas, TX (need to go client office 2 days in a week)

Duration: One Year

Role Overview:

This is a hands-on techno-functional role requiring the candidate to work closely with business stakeholders, technical teams, and ServiceNow platform teams. The candidate should be comfortable working on both the functional and technical aspects of the ServiceNow platform, including requirements analysis, configuration, development, integrations, testing, and implementation.

Key Responsibilities

• Partner with business stakeholders to understand business processes, challenges, and ServiceNow requirements.
• Gather, analyze, document, and manage business and technical requirements.
• Translate business requirements into functional and technical ServiceNow solutions.
• Participate in end-to-end ServiceNow ITSM and ITOM implementations.
• Configure and customize ServiceNow applications based on business requirements.
• Work hands-on with ServiceNow functionality, workflows, forms, fields, business rules, client scripts, UI policies, notifications, and access controls.
• Work with CMDB, Discovery, Service Mapping, Event Management, and other ITOM capabilities as required.
• Troubleshoot ServiceNow functional and technical issues and provide root-cause analysis.
• Work with stakeholders throughout the implementation lifecycle to ensure solutions meet business objectives.

Required Skills and Experience

• Strong experience working as a Senior ServiceNow Analyst, ServiceNow Consultant, Techno-Functional Consultant, or similar role.
• Hands-on experience with ServiceNow ITSM and ITOM implementations.
• Strong understanding of ITSM processes including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog
• Knowledge Management
• Service Level Management
• Experience with ITOM capabilities such as:
• CMDB
• Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• MID Server
• Strong business and technical requirements gathering and analysis experience.
• Experience translating business requirements into ServiceNow functional and technical solutions.
• Hands-on experience with ServiceNow configuration and customization.
• Experience with ServiceNow testing, troubleshooting defect resolution, and production support.
• Strong communication and stakeholder management skills.
• Ability to work independently while collaborating effectively with business and technical teams.