ServiceNow Technical Lead

Insight Global; Radnor (Delaware County); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Job summary

Insight Global partners with a leading health system in the Philadelphia suburbs to fill a ServiceNow Technical Lead role. This hands-on leadership position serves as the organization's senior technical expert for the ServiceNow platform and drives enterprise-wide optimization and modernization.

You will guide platform upgrades, governance, and best practices across HRSD, ITSM, SPM, ITOM, and CMDB, mentor developers, and work with stakeholders to design scalable, sustainable solutions.

Qualifications

• Current ServiceNow CSA and CAD certifications in good standing.
• 5+ years hands-on ServiceNow experience across HRSD, ITSM, SPM, ITOM, CMDB.
• Experience leading platform upgrades, governance initiatives, and enterprise-scale enhancements.

Responsibilities

• Lead platform upgrades, governance initiatives, and enterprise-scale enhancements for ServiceNow.
• Provide architectural guidance and mentorship to developers and deliver complex solutions.
• Collaborate with stakeholders, architects, and platform owners to optimize and modernize the ServiceNow environment.

Skills

ServiceNow CSA

ServiceNow CAD

ITSM

HRSD

ITOM

CMDB

Education

Associate's degree

Job description

ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications, both current and in good standing. 5+ years of hands-on ServiceNow experience with deep expertise across HRSD, ITSM, SPM, ITOM, and CMDB. Proven experience leading ServiceNow platform upgrades, optimizations, governance initiatives, and enterprise-scale enhancements. Demonstrated ability to function as a technical lead, providing architectural guidance, mentoring developers, and independently delivering complex solutions. Associate's degree.

Nice to Have Skills & Experience

Previous experience supporting a healthcare system or other highly regulated enterprise environment. Experience establishing or transforming a ServiceNow platform into a highly optimized, mature operating model with measurable improvements in adoption, automation, and service delivery.

Job Description

Join a leading health system in the Philadelphia suburbs as a ServiceNow Technical Lead, serving as the organization's senior technical expert for the ServiceNow platform and driving enterprise-wide platform optimization, modernization, and long-term strategy. This hands-on leadership role will guide platform upgrades, enhancements, governance, and best practices across key ServiceNow modules, ensuring scalable, efficient, and sustainable solutions that support both IT and business operations. The Technical Lead will partner closely with stakeholders, architects, developers, and platform owners to identify opportunities for improvement while providing technical direction and mentorship to the broader team. This individual will leverage deep expertise across HRSD, ITSM, SPM, ITOM, and CMDB modules to design and implement solutions that improve service delivery, automation, and operational effectiveness. The ideal candidate has experience working in highly mature ServiceNow environments and can confidently assess the current state, establish a roadmap toward optimization, and help execute that vision through both leadership and hands-on development. Success in this role requires a strategic mindset, strong technical acumen, and the ability to independently design, build, and deliver complex ServiceNow solutions.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law