ServiceNow Technical Consultant

JPS Tech Solutions Pvt Ltd; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

JPS Tech Solutions Pvt Ltd is seeking an experienced Techno-Functional ServiceNow Developer to implement, configure, enhance, and support enterprise ServiceNow solutions. You will analyze business requirements, design solutions, and deliver changes in an Agile setting while adhering to ServiceNow best practices.

The role demands strong business analysis and technical development skills, with ownership of assigned requests and projects from requirements through deployment.

Qualifications

• Minimum 5 years of experience in business analysis supporting ServiceNow business processes.
• Minimum 5 years of experience designing business processes for ServiceNow implementations.
• Hands-on ServiceNow implementation project experience as a functional or technical lead.
• Experience leading at least two ServiceNow support and enhancement projects.
• Minimum 2 years of hands-on experience in ServiceNow coding, scripting, and configuration.
• Strong understanding of ServiceNow platform capabilities, configuration, development, and implementation practices.
• Experience with ServiceNow Automated Test Framework (ATF) and automated test script development.
• Proficiency in Microsoft Office 365, including Teams, Word, Excel, and PowerPoint.
• Experience with Microsoft Azure DevOps (ADO), particularly its Testing Module.
• Proficiency in ITIL practices and methodologies.
• Strong business analysis, problem-solving, communication, documentation, and stakeholder management skills.
• Ability to independently manage assigned projects and deliver solutions with minimal supervision.

Responsibilities

• Lead the technical and functional development, configuration, and support of assigned ServiceNow requests, enhancements, and projects.
• Work with business stakeholders to understand, analyze, and document business requirements, processes, and functional needs.
• Translate business requirements into technical solutions, user stories, and detailed documentation.
• Lead sprint planning activities and provide effort, time, and resource estimates.
• Plan and coordinate production releases in alignment with sprint delivery schedules.
• Develop and maintain ServiceNow configurations, scripts, workflows, reports, integrations, and interfaces.
• Perform scripting, data loads, database design, testing, and platform enhancements.
• Develop and execute automated test scripts using ServiceNow ATF.
• Document requirements, user stories, progress, and project activities within Microsoft Azure DevOps (ADO).
• Create test plans and test scripts to validate requested changes and enhancements.
• Coordinate and perform unit testing, system integration testing, user acceptance testing, and other required testing activities.
• Conduct demonstrations and present completed changes during review and change approval meetings.
• Coordinate code reviews, peer reviews, and production deployments with ServiceNow administration teams.
• Provide technical documentation, knowledge transfer, and application support guidance.
• Troubleshoot issues, support application teams, and recommend continuous platform improvements.
• Align ServiceNow implementations and configurations with the platform's roadmap and recommended best practices.
• Work independently with minimal supervision while collaborating with business and technical teams in an Agile environment.

Skills

ServiceNow

Business Analysis

Agile

Stakeholder Management

Documentation

Scripting

Azure DevOps

ITIL

ATF

Education

Bachelor's degree in Business/IS

Tools

Azure DevOps

Microsoft Office 365

ATF

Job description

Job Summary

We are seeking an experienced Techno-Functional ServiceNow Developer to support the implementation, configuration, enhancement, and ongoing support of enterprise ServiceNow solutions. The role requires a strong combination of functional business analysis and technical development skills. The ideal candidate will be capable of independently managing assigned requests and projects, gathering business requirements, designing solutions, and delivering changes in an Agile environment while following ServiceNow best practices.

Key Responsibilities

• Lead the technical and functional development, configuration, and support of assigned ServiceNow requests, enhancements, and projects.
• Work with business stakeholders to understand, analyze, and document business requirements, processes, and functional needs.
• Translate business requirements into technical solutions, user stories, and detailed documentation.
• Lead sprint planning activities and provide effort, time, and resource estimates.
• Plan and coordinate production releases in alignment with sprint delivery schedules.
• Develop and maintain ServiceNow configurations, scripts, workflows, reports, integrations, and interfaces.
• Perform scripting, data loads, database design, testing, and platform enhancements.
• Develop and execute automated test scripts using ServiceNow Automated Test Framework (ATF).
• Document requirements, user stories, progress, and project activities within Microsoft Azure DevOps (ADO).
• Create test plans and test scripts to validate requested changes and enhancements.
• Coordinate and perform unit testing, system integration testing, user acceptance testing, and other required testing activities.
• Conduct demonstrations and present completed changes during review and change approval meetings.
• Coordinate code reviews, peer reviews, and production deployments with ServiceNow administration teams.
• Provide technical documentation, knowledge transfer, and application support guidance.
• Troubleshoot issues, support application teams, and recommend continuous platform improvements.
• Align ServiceNow implementations and configurations with the platform's roadmap and recommended best practices.
• Work independently with minimal supervision while collaborating with business and technical teams in an Agile environment.

Required Qualifications

• Minimum 5 years of experience in business analysis supporting ServiceNow business processes.
• Minimum 5 years of experience designing business processes for ServiceNow implementations.
• At least one hands-on ServiceNow implementation project experience as a functional or technical lead.
• Experience leading at least two ServiceNow support and enhancement projects.
• Minimum 2 years of hands-on experience in ServiceNow coding, scripting, and configuration.
• Strong understanding of ServiceNow platform capabilities, configuration, development, and implementation practices.
• Experience with ServiceNow Automated Test Framework (ATF) and automated test script development.
• Proficiency in Microsoft Office 365, including Teams, Word, Excel, and PowerPoint.
• Experience with Microsoft Azure DevOps (ADO), particularly its Testing Module.
• Proficiency in ITIL practices and methodologies.
• Strong business analysis, problem-solving, communication, documentation, and stakeholder management skills.
• Ability to independently manage assigned projects and deliver solutions with minimal supervision.

Preferred Qualifications

• 8+ years of experience delivering ServiceNow solutions across projects of varying sizes and business areas.
• 5+ years of experience delivering ServiceNow services involving functional analysis, technical development, implementation, support, and enhancements.
• Experience with Enterprise Business Solutions, particularly SAP-related projects.
• Strong knowledge of ITIL and IT Service Management (ITSM) practices.
• Experience working in Agile development environments and coordinating sprint-based releases.

Certifications & Education

• Certified Implementation Specialist - IT Service Management (CIS-ITSM)
• Certified System Administrator (CSA)
• ServiceNow Certified Developer.
• Bachelor's degree in Business Management, Information Systems, or a related field.
• Equivalent combinations of education and professional experience may be considered.