ServiceNow - Technical Consultant

SRM Digital; United States; On-site; USD 110,000 - 180,000; Full time

Job summary

SRM Digital is seeking a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations and drive digital transformation on the ServiceNow platform. You will architect scalable solutions, guide teams, and collaborate with stakeholders to define scope and requirements.

The ideal candidate has 5+ years of hands-on ServiceNow development and administration experience, with a proven enterprise deployment track record and a strong focus on security, performance, and integrations.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments.

Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Skills

ServiceNow development

ITSM

ITOM

HRSD

CSM

Education

Bachelor's degree in Computer Science or IT

Master's degree in Computer Science or IT

Tools

REST APIs

MID Servers

SOAP APIs

Job description

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Key Responsibilities:

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules. Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions. Provide technical leadership and mentorship to junior consultants and developers. Customize and configure ServiceNow applications using best practices and maintain platform integrity. Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools. Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards. Stay current with ServiceNow releases and proactively recommend platform enhancements. Support pre-sales activities including solutioning, demos, and proposal development.

Required Qualifications:

• Bachelor�s or Master�s degree in Computer Science, Information Technology, or related field. 5+ years of hands‑on experience with ServiceNow platform development and administration. Proven track record of successful ServiceNow implementations in enterprise environments. - 2+ Years

Certifications (Required/Preferred):

• Required: Junior CSA and at least 1 CIS-(any) and CAD Intermediate CSA and at least 2 CIS-(any) and CAD Senior CAS and at least 3 CIS(Any) and CAD