ServiceNow Architect - SIR/VR

MSH; Chantilly (VA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

CTA Certification preferred

CSA / CAD / CAS certifications - bonus

Job summary

MSH is seeking a senior ServiceNow Architect to lead SecOps implementations, including Security Incident Response and Vulnerability Response, with deep hands-on experience in ITSM, integrations, and enterprise-scale architecture. You will mentor peers, drive architectural standards, and lead workshops to translate business needs into scalable solutions.

Ideal candidates have 8+ years in technical roles, strong communication, and have implemented ServiceNow platforms across multiple modules

Qualifications

• Bachelor’s degree or higher in a technical field preferred.
• 8+ years of relevant experience; master’s with 6+ years acceptable.
• 3+ years in senior architect or tech lead roles.
• Deep expertise in ServiceNow platform architecture, including security, CMDB and integrations.
• Implementation/integration experience with ServiceNow ITSM, HRSD, IRM/GRC, SecOps, ITOM and App Engine.

Responsibilities

• Lead ServiceNow SecOps implementation and integration efforts.
• Maintain stability of ServiceNow across environments.
• Develop automation scripts for deployment and operations.
• Engage with Enterprise Architects and stakeholders to shape blueprints.
• Lead Technical Review Boards and release management.
• Provide guidance during workshops and refine user stories.
• Design architecture aligned to business outcomes and best practices.

Skills

ServiceNow SecOps

ITSM/HRSD/IRM/GRC/ITOM/App Engine

Security incident response

Security vulnerabilities remediation

Enterprise architecture

Stakeholder management

Automation scripting

Mentorship

Education

Bachelor’s degree in CS/IT/Engineering

Master’s degree (optional) in related field

Tools

ServiceNow

Flow Designer

Integrations (APIs)

Job description

This position supports the customer's ServiceNow Security Operations (SecOps) capabilities, specifically Security Incident Response (SIR) and Vulnerability Response (VR).

Focus-area experience that will stand out:

• Implementation and configuration experience with ServiceNow SecOps — Security Incident Response and Vulnerability Response
• Experience integrating scanning and security tooling (e.g., vulnerability scanners, SIEM, threat intelligence) with ServiceNow
• Understanding of incident handling workflows, vulnerability remediation tracking, and SecOps reporting

What You Will Do

• Support ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine ServiceNow applications.
• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
• Perform application maintenance, including performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manage ServiceNow instance security: user/group access, administration, and access control lists.
• Initiate health scans and track the remediation of findings.
• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages
• Use good coding practices to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes.
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies.
• Incorporate ServiceNow best practices and accelerators.
• Lead technical aspects of the ServiceNow implementation.
• Provide technical guidance during workshops and assist in the creation and refinement of stories.
• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices.
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligned to desired business outcomes.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Facilitate workshops or meetings to gather requirements, present and validate solutions, and test the interpretation of the client's needs
• Work with workflows in two or more key areas of the ServiceNow platform (e.g., ITSM, CSM, HR, ITOM, SecOps).
• Drive process optimization, efficiencies, and productivity using automation.
• Act as a mentor to support less experienced colleagues.
• Serve as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to business growth by identifying and developing strategic technical opportunities.
• Review and approve key technical architecture designs to ensure compliance with out-of-the-box (OOB) best practices, upgrade compatibility, security standards, and client governance policies.
• Lead Technical Review Boards (TRBs) and oversee release management, including update set reviews, deployment readiness evaluations, and production approvals.
• Evaluate Business Rules, Script Includes, Client Scripts, ACLs, Integrations, and Flow Designer implementations to mitigate security risks and optimize performance and maintainability.

What You Will Bring

• Bachelor’s degree from an accredited institution (preferably in Mathematics, Information Technology, Computer Science, or Engineering).
• Minimum of 8 years of relevant experience, or a Master’s degree with 6 years of relevant experience, in a technical domain.
• Minimum of 3+ years of experience as a senior architect, technical lead, or in enterprise architecture.
• Deep expertise in ServiceNow platform architecture, including security, CMDB, integrations, domain separation, and enterprise-scale solution design.
• Implementation and integration experience with ServiceNow ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine.
• Good communication and soft skills to ask the customer the right questions and understand requirements from a user perspective.
• Experience with ServiceNow and applying ITIL standards.

Certifications

Required:

• ServiceNow Certified Technical Architect (CTA)

Preferred (or obtain):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Application Specialist (CAS) – App Engine

Minimum two of the following:

• CIS – IRM / GRC
• CIS – HRSD
• CIS – ITSM
• CIS – SecOps

Preferred:

• CISSP or CISM
• ServiceNow Flow Designer Micro-Certification
• ServiceNow IntegrationHub Micro-Certification
• ServiceNow Presales Architect Accreditation