ServiceNow Systems Administrator

Business Intelligence & Informatics Consultant Services, Inc. (BIICS, Inc); Tallahassee (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

BIICS, Inc. in Tallahassee, FL is seeking a ServiceNow Systems Administrator to join our contract services team. The role requires live in Florida and availability for on-site work as needed, with responsibilities across platform administration, integration, and governance.

The candidate will administer ServiceNow environments, manage configurations, upgrades, and security controls, and develop dashboards and reports. Strong experience with REST APIs, SSO/SAML, and ITSM processes is essential.

Qualifications

• Bachelor degree in CS/IS or related field.
• 5+ years IT work experience in systems administration and ITSM platforms.
• 5+ years experience across security, compliance, service delivery, and automation.
• 4+ years of SQL, data management, reporting, and integrations.
• 3+ years defining procedures for monitoring and resolving issues.
• 3+ years troubleshooting complex IT environments.
• Experience administering ServiceNow environments and governance.
• Experience integrating apps via REST APIs and data exchange.
• Knowledge of identity management concepts (SAML, SSO).
• Ability to lead projects and mentor junior staff.

Responsibilities

• Administer and maintain the enterprise ServiceNow platform and modules.
• Manage platform configuration, forms, workflows, business rules, and catalogs.
• Handle user provisioning, roles, security controls, and access governance.
• Monitor platform health, performance, upgrades, patches, and migrations.
• Troubleshoot platform, workflow, integration, and authentication issues.
• Develop and maintain integrations with enterprise apps via APIs and data exchange.
• Configure incident, problem, change, request, and service management processes.
• Monitor integration performance and resolve data sync issues.
• Develop dashboards, reports, and monitoring solutions.
• Document configurations and procedures and support processes.
• Coordinate with stakeholders and vendors for enhancements.
• Ensure security, governance, audit, and standards compliance.

Skills

Project management

Mentoring junior staff

Cross-functional collaboration

Analytical thinking

Communication skills

Education

Bachelor degree in Computer Science or Information Systems

Tools

ServiceNow

REST APIs

Web services

JSON

CSV/XML data loads

Automation tools

SAML/SSO

Job description

Business Intelligence & Informatics Consultant Services, Inc. (BIICS, Inc) | Contract

ServiceNow Systems Administrator

Tallahassee, United States | Posted on 09/15/2026

Business Intelligence & Informatics Consulting Services, Inc.(BIICS, Inc) is a business and information management solutions company servingclients in both the public and private sector. With access to newopportunities every day, BIICS, Inc is a premier source for placing highlyskilled individuals with the most sought-after career opportunities andsalaries.

Job Description

BIICS,Inc is looking to fill a ServiceNow Systems Administrator position. Theposition is located in Tallahassee, Florida. The incumbent must live in Floridawith availability to work in Tallahassee, Florida if required. Staff arerequired to be off the week of Christmas and New Year unless services arerequired with prior approval from division leadership.

Responsibilities:

• Administer andmaintain the enterprise ServiceNow platform and associated modules.
  
• Manage platformconfiguration, system settings, forms, workflows, business rules,notifications, service catalogs, and knowledge management components.
  
• Administer userprovisioning, role assignments, group management, security controls, and accessgovernance.
  
• Monitor andmaintain overall platform health, performance, availability, and operationalstability. Perform platform upgrades, patches, releases, configuration migrations, andpost-upgrade validation activities.
• Troubleshoot andresolve platform, workflow, integration, authentication, and user accessissues.
  
• Develop,support, and maintain integrations between ServiceNow and enterpriseapplications using APIs, web services, and automated data exchange processes.
  
• Configure andmaintain incident, problem, change, request, and service management processeswithin the platform.
  
• Monitorintegration performance and resolve data synchronization and interface issues.
  
• Develop andmaintain dashboards, reports, metrics, and operational monitoring solutions.
  
• Document systemconfigurations, administrative procedures, standards, and support processes.
  
• Coordinate withbusiness stakeholders, technical teams, vendors, and support personnel toimplement enhancements and resolve operational issues.
  
• Ensure platformcompliance with security, governance, audit, and organizational standards. Identify opportunities for platform optimization, automation, serviceimprovement, and operational efficiency.

Requirements

• Bachelor ofScience/Arts degree in Computer Science, Information Systems, or related field.Related work experience will be considered.
• Minimum 5 yearsof IT work experience in systems administration, enterprise platformadministration, IT service management (ITSM) platforms, workflow automationtechnologies, or enterprise SaaS platforms.
• Minimum 5 yearsof experience working across multiple IT and business functions, includingsecurity, compliance, service delivery, business process automation, andapplication support.
• Minimum 4 yearsof experience with SQL, data management, reporting, system integrations, anddata exchange technologies.
• Minimum 3 yearsof experience defining procedures for monitoring, evaluating, diagnosing, andestablishing work plans to resolve platform and system issues.
• Minimum 3 yearsof troubleshooting complex hardware, software, network, identity management,platform administration, and application integration issues.
• Ability to workon multiple projects as a project team member, project leader, and mentor tojunior technical staff.
• Experienceadministering, configuring, maintaining, and securing enterprise ServiceNowenvironments, including ITSM and related platform applications.
• Proficiency withServiceNow administration, user and role management, workflow configuration,catalog management, incident/problem/change management processes, and platformgovernance.
• Experiencemanaging platform upgrades, patches, releases, configuration migrations, andenvironment maintenance activities.
• Experienceintegrating enterprise applications using REST APIs, web services, JSON,CSV/XML data loads, automation tools, and secure data exchange processes.
• Knowledge ofidentity and access management concepts, including SAML, Single Sign-On (SSO),authentication, authorization, role-based access controls, and user lifecyclemanagement.
• Experiencemonitoring platform health, system performance, integrations, usage trends, andoperational metrics to ensure availability and reliability.