ServiceNow Developer

Success Tech Solutions Inc.; Town of Florida (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions company is seeking a ServiceNow Developer with over 8 years of IT experience and a ServiceNow certification. The ideal candidate will have hands-on experience in configuring and developing in ServiceNow, strong communication skills, and a proven ability to work independently or in teams. Responsibilities include requirements gathering, documentation, and leveraging AI tools to enhance productivity. This is a key role requiring technical expertise in ServiceNow modules and development practices.

Qualifications

• Minimum of 8 years of Information Technology experience.
• Hands-on experience configuring and developing in ServiceNow.
• Strong understanding of the ServiceNow data model.
• Experience with automated testing and quality practices.

Responsibilities

• Participate in requirements gathering and technical design discussions.
• Develop and maintain technical documentation.
• Work independently or as part of a cross-functional team to deliver tasks.
• Leverage AI capabilities to improve productivity.

Skills

ServiceNow Certified System Administrator (CSA)

AI tools (CoPilot, playwright)

Strong oral and written communication

Knowledge of users, groups, roles

Experience with ACLs

Experience using Flow Designer

Automated testing knowledge (ATF)

Understanding of the ServiceNow data model

Client-side and server-side scripting

Service Catalog design

Job description

• 113 South Monroe Street, Suite 131, Tallahassee FL 32301
• Mon - Fri : 8:30am - 5:00pm EST

ServiceNow Developer

Required Experience

• Minimum of 8 years of Information Technology experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands‑on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
• Strong oral and written communication skills, including the ability to collaborate effectively with technical teams, stakeholders, and customers.
• Work independently with minimal supervision or as part of a cross‑functional development team to deliver time‑sensitive tasks and platform enhancements.
• Participate in requirements gathering, technical design discussions, and peer reviews to ensure solutions meet business and technical standards.
• Develop and maintain technical documentation, including configuration details, integration specifications, and operational runbooks.

Required Technical Skills

• Leverage AI capabilities (AI specific tools are CoPilot and playwright) in daily work to improve productivity and solution quality (e.g., accelerating troubleshooting, code review, documentation, and automation design).
• Knowledge of users, groups, roles.
• Experience creating, modifying, troubleshooting ACLs (Access Control Rules).
• Experience using Flow Designer, including approvals, task orchestration, etc.
• Experience with automated testing and quality practices: ATF (Automated Test Framework).
• Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets.
• Develop, enhance, and maintain ServiceNow client‑side and server‑side scripting, including Client Scripts and Business Rules.
• Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.

Preferred Skills

• ServiceNow application development experience in two or more of the following areas:
• ITSM modules including Incident, Change, Problem, and Knowledge Management
• SPM modules including Demand and Project Portfolio Management (PPM)