Service Now Developer

Sierra Lobo, Inc.; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Sierra Lobo, Inc. is seeking a ServiceNow Administrator/Developer to design, configure, and integrate ServiceNow modules across ITSM, HRSD, CSM, FSM, and EAM for our DoD, NASA, and national accounts.

The role requires U.S. citizenship, ability to obtain a security clearance, and strong skills in analytics, JavaScript/REST/SOAP, and enterprise systems. On-site work in Northwest Florida is preferred, with consideration for highly qualified remote candidates within the United States.

Qualifications

• U.S. Citizenship.
• Ability to obtain and maintain a security clearance.
• Experience configuring and supporting ServiceNow modules including ITSM, HRSD, Employee Center, CSM, FSM (Field Service Management), and EAM (Enterprise Asset Management).
• Experience supporting Human Capital Management (HCM), Payroll, ERP, or enterprise business systems.
• Experience with ADP Workforce Now, Deltek Costpoint, or comparable platforms.
• Strong knowledge of workflow automation, process improvement, business systems integration, and enterprise asset management.
• Experience with JavaScript, HTML, CSS, ServiceNow scripting tools, REST APIs, and SOAP integrations.
• Experience creating reports, dashboards, metrics, and business intelligence solutions.
• Strong analytical, troubleshooting, problem-solving, and customer service skills.
• Periodic travel may be required for company meetings, training events, customer engagements, and business needs

Responsibilities

• Develop and configure Service Now Modules
• Integrate business systems
• Design and implement workflow automation
• Build and manage integrations to connect Service Now with external applications and data sources
• Create reports and dashboards
• Troubleshoot and resolve technical issues
• Collaborate with cross-functional teams
• Provide user training and documentation

Skills

ServiceNow

REST APIs

JavaScript

Analytical thinking

Customer service

Team collaboration

Education

Bachelor's degree in Computer Science, Information Systems, Software Engineering, Information Technology, or related field

Tools

ServiceNow ITSM

ServiceNow HRSD

ServiceNow FSM

Deltek Costpoint

ADP Workforce Now

Job description

Overview

Sierra Lobo offers customers a full range of professional and technical capabilities, including Test and Evaluation, Systems Engineering, and Advanced Technologies. We also develop products and processes related to Cryogenic Fluid and Thermal Management Systems, Densified Propellant Management Systems, and Prototype Extreme Pressure and Temperature Systems. Our customers include the Department of Defense (DoD), the U.S. Air Force, U.S. Navy, U.S. Army, Missile Defense Agency (MDA), and the National Aeronautics and Space Administration (NASA).

Preferred Location: Northwest Florida.

Responsibilities

• Develop and configure Service Now Modules
• Integrate business systems
• Design and implement workflow automation
• Build and manage integrations to connect Service Now with external applications and data sources
• Create reports and dashboards
• Troubleshoot and resolve technical issues
• Collaborate with cross-functional teams
• Provide user training and documentation

Qualifications

Required Qualifications

• U.S. Citizenship.
• Ability to obtain and maintain a security clearance.
• Experience configuring and supporting ServiceNow modules including ITSM, HRSD, Employee Center, CSM, FSM (Field Service Management), and EAM (Enterprise Asset Management).
• Experience supporting Human Capital Management (HCM), Payroll, ERP, or enterprise business systems.
• Experience with ADP Workforce Now, Deltek Costpoint, or comparable platforms.
• Strong knowledge of workflow automation, process improvement, business systems integration, and enterprise asset management.
• Experience with JavaScript, HTML, CSS, ServiceNow scripting tools, REST APIs, and SOAP integrations.
• Experience creating reports, dashboards, metrics, and business intelligence solutions.
• Strong analytical, troubleshooting, problem-solving, and customer service skills.
• Periodic travel may be required for company meetings, training events, customer engagements, and business needs

Education

Bachelor's degree in Computer Science, Information Systems, Software Engineering, Information Technology, or a related technical field. Equivalent combinations of education, military training, professional certifications, and relevant experience may be considered in lieu of a degree.

Months/Years of Experience

Three (3) or more years of experience administering and developing enterprise business applications.

Preferred Qualifications

• Experience supporting government contracting organizations.
• Familiarity with FAR, DFARS, DCAA, and government contractor business processes.
• Experience implementing or administering ServiceNow FSM (Field Service Management).
• Experience implementing or administering ServiceNow EAM (Enterprise Asset Management).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS).
• Active security clearance or previous experience working in a cleared environment.
• ASRI prefers candidates who can work on-site in Northwest Florida; however, highly qualified remote candidates located within the United States will be considered. Compliance with health mandates dictated by the contract may be required as a condition of employment. Employees are subject to alcohol and drug testing as a condition of employment.