ServiceNow Administrator, Senior

Booz Allen Hamilton; McLean (VA); On-site; USD 86,800 - 198,000; Full time

Benefits offered by this job

Health and life benefits

Tuition assistance

Professional development programs

Job summary

Booz Allen Hamilton is seeking a ServiceNow Administrator in McLean, Virginia. You'll manage the ServiceNow platform and enhance business processes through innovative solutions.

The ideal candidate has 5+ years of experience in ITOM with a strong focus on automating processes and troubleshooting issues. The position offers a competitive salary range of $86,800 to $198,000, and various robust benefits.

Qualifications

• 5+ years as a ServiceNow Administrator in ITOM including CMDB, Discovery.
• Experience with ServiceNow integrations like REST APIs, LDAP, and SSO.
• Ability to obtain a Secret clearance.

Responsibilities

• Lead ServiceNow administration and build platform solutions.
• Manage lifecycle upgrades, monitor platform health, and troubleshoot issues.
• Identify and execute platform enhancements to maximize value.

Skills

ServiceNow Administration

REST APIs

JavaScript

Technical Configuration

Agile Methodology

Education

High School Diploma or GED

Bachelor's Degree

Tools

ServiceNow Performance Analytics

ServiceNow's Automated Testing Framework

Job description

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us.

Responsibilities

Lead ServiceNow administrator responsible for navigating and managing demands while building platform solutions that transform our business processes. Perform day-to-day administration, manage lifecycle upgrades, monitor platform health, and establish maintenance procedures. Create scripts for data updates, gathering, and research. Conduct light development tasks focused on administration. Assess the platform and recommend improvements. Troubleshoot technical issues using comprehensive ServiceNow knowledge. Manage instance security, user and group access, access control rules, and auditing. Proactively identify and execute platform enhancements to maximize value. Stay up-to-date with new features and drive continual improvement. Ensure operational integrity, integrations, audit, data maintenance, and oversight of discovery processes.

Qualifications

• 5+ years of experience as a ServiceNow Administrator in ITOM, including CMDB, Discovery, Service Mapping, or Discovery using Service Graph Connectors, and ITSM in a large enterprise environment
• Experience with ServiceNow integrations, including REST APIs, LDAP, and SSO
• Experience performing ServiceNow technical configuration such as database table structure, import sets, ETL, update sets, business rules, UI policies and actions, data policies, and ACLs
• Experience with ServiceNow Performance Analytics and Reporting
• Experience in scripting with JavaScript as implemented in ServiceNow
• Ability to obtain a Secret clearance
• HS diploma or GED

Nice If You Have

• Experience with ServiceNow's Automated Testing Framework
• Experience providing guidance and mentorship for staff members while sharing experiences
• Experience with Agile methodology and working in an Agile environment
• Experience with ServiceNow’s AI implementation
• Experience with development of flows, catalog items, and scheduled jobs
• Bachelor's degree
• ServiceNow System Administrator Certification

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

Salary at Booz Allen is determined by various factors, including location, education, skills, experience, and contract-specific requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). This posting will close within 90 days from the posting date.

Benefits

Health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Recognition awards program acknowledges employees for exceptional performance. Full‑time and part‑time employees working at least 20 hours a week are eligible for benefit programs. Non‑eligible employees receive selective offerings.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.