ServiceNow Subject Matter Expert (SME) Developer

New River Systems Corporation; Northern (KY); Hybrid; USD 200,000 - 220,000; Full time

Job summary

New River Systems Corporation seeks a skilled ServiceNow Developer to design, build, test, and maintain ServiceNow applications and integrations for Defense and Intelligence customers. The role involves working in Agile teams, following upgrade-safe practices, and mentoring junior staff.

At Level 3, you will research new concepts, lead multiple tasks, and be the recognized technical authority on the team. You will define development standards and drive cross-functional collaboration across

Qualifications

• Minimum three years of ServiceNow experience with at least three modules.
• Experience using and integrating with large-scale relational databases.
• Ability to lead cross-functional platform issues and design integrations.
• Experience with REST/SOAP and Integration Hub.
• Familiarity with ITIL and SDLC methodologies.

Responsibilities

• Support ServiceNow configuration and development, and integration with other apps.
• Interact with customers and development team to gather requirements.
• Design, create, test, and maintain ServiceNow modules.
• Mentor junior staff and participate in code reviews.
• Lead day-to-day management of the technical team.

Skills

ServiceNow development

REST/SOAP integrations

Flow Designer

JavaScript

UI Builder

Education

High School Diploma / GED

Associate degree

Bachelor's degree

Master's degree

PhD

Tools

ServiceNow platform

REST API

SOAP API

Integration Hub

MID Server

Job description

Location: Remote Eligible Locations:

AL, AZ, CO, DC, FL, GA, IL, IN, LA, MD, MI, MS, NV, NJ, NC, NJ, OH, PA, SC, TN, TX, VA

Clearance:

Tier 1 Investigation (Background Check & Fingerprint)

New River Systems is seeking a ServiceNow Developer to design, build, test, and maintain ServiceNow applications, modules, and integrations, and to administer ServiceNow instances across the development lifecycle in support of Defense and Intelligence Community customers. Developers work within Agile delivery teams alongside Business Analysts, Business Process Consultants, Test Engineers, and Subject Matter Experts, and follow upgrade-safe, configuration-first practices that minimize technical debt and support long-term platform health.

At Level 3, the Developer researches and evaluates new concepts, analyzes cross-functional problems, and leads multiple tasks, projects, or teams. The Level 3 Developer is the recognized technical authority on the team, defines development standards, and directs work to completion while mentoring junior staff.

What We’re Looking For

• Leads resolution of complex, cross-functional platform issues (e.g., cross-module data integrity, integration failures affecting large user populations)
• Designs and delivers integrations (REST/SOAP, Integration Hub, MID Server) and complex Flow Designer automation
• Defines and enforces development standards, code review, and upgrade-safe practices for the team
• Recognized technical authority on the team; participates in solution design reviews
• Proven knowledge transfer — mentors Developers, authors internal guidance, leads technical brown bags

Career Pathway

• Next step: ServiceNow Developer Level 4 (enterprise standards and governance), or transition to SME Level 2–3 (advising on 2+ implementations; recognized platform expert)
• Longer term: Architect Level 2–3 via CTA, AWS Solutions Architect, and TOGAF (see L&D Plan §11.1)
• May serve as Scrum Master (secondary home for Developer L3+)
• Mentoring: peer mentoring with senior technical leadership; shadow SMEs and architecture reviews

Job Duties:

• Has professional experience supporting ServiceNow configuration and development, requirements analysis, process execution and evaluation, and integration with other applications
• Interacts with customers and development team to gather and define requirements
• Analyzes and studies customer requirements to determine the most effective use of ServiceNow to satisfy their needs
• Designs, creates, tests, and maintains ServiceNow suites and modules to satisfy customer requirements
• Follows a formal design process using formal specifications, data flow diagrams, and other accepted design techniques; adheres to laws, standards, and established guidelines for development and delivery of ServiceNow capabilities
• Develops software using common commercially accepted programming languages (HTML/CSS, JavaScript, etc.) and data models (XML, JSON, CSV, etc.) as required
• Has administered ServiceNow instances including user creation, interfaces to AD, group creation and maintenance, group permissions, access control lists, global platform settings, notifications, and resource usage
• Configures ServiceNow to provide visually pleasing, content-rich, user-friendly interfaces with intuitive navigation
• Assists with developing and maintaining technical documentation to support maintenance and upgrades
• Provides software process management and configuration management throughout the ServiceNow development lifecycle
• Performs custom development and 3rd-party integrations as required
• May provide day-to-day management of the technical team to develop, test, maintain, and support effective and efficient ServiceNow configurations
• Analyzes and troubleshoots complex software problems and provides solutions
• Works independently on more complex projects

Core Competency Areas

• Platform Configuration & Customization: Forms, lists, views, UI policies, UI actions, business rules, client scripts, and script includes; knowing when to configure vs. customize; upgrade-safe development
• Scripting & Development: Server-side (GlideRecord, GlideSystem, Script Includes, Scheduled Jobs) and client-side (g_form, g_list, GlideAjax) scripting; JavaScript; HTML/CSS for portal and UI work
• Service Portal & UI Builder: Service Portal widgets (AngularJS); catalog items and record producers; UI Builder for modern interfaces
• Workflow & Automation: Flow Designer flows, subflows, and actions; legacy workflow; Scheduled Jobs; Event Management; notifications and escalations
• Integration: REST/SOAP API development and consumption; Integration Hub spokes; MID Server configuration; Import Sets and Transform Maps; third-party integration patterns
• Instance Administration: Update set management and deployment; user/group administration; ACL design; performance monitoring; upgrade planning and execution
• SDLC & DevOps: Version control; CI/CD integration; DevSecOps and security-in-the-pipeline; code review; development standards; Agile sprint participation and estimation

Required Qualifications:

• Has experience using and integrating solutions with large-scale relational databases
• Understands and is knowledgeable in system development lifecycle methodologies
• Integrates new applications with the existing ServiceNow baseline to improve the functionality or design of the system
• Has implemented at least three ServiceNow modules and has a minimum of three years of experience with ServiceNow (contract floor)

To be successful in this role, you’ll need:

• Skills & Tasks — Exceptionally Complex — researches and evaluates new concepts; analyzes cross-functional problems; performs all lower-level tasks
• Work / Leadership — Leadership/Management — leads multiple tasks, projects, or teams; oversees performance
• Guidance — Directs teams to completion; provides guidance to staff and managers
• Scope of Influence — Leads teams and projects; cross-functional influence Must meet degree and years of experience criteria below:
  • High School Diploma/ GED: 10
  • Associates Degree: 8
  • Bachelors Degree: 6
  • Masters Degree: 4
  • PhD: 2

Required Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) — ITSM, HRSD, ITAM, SecOps, or CSM (one or more)
• ITIL 4 Foundation

Desired Certifications

• Additional CIS certifications (2+ total)
• Certified ScrumMaster (CSM) or Professional Scrum Master I (PSM I)
• DoD 8570/8140 IAT Level II as required by task order

Salary Range: $200-220,000. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position

New River Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability, protected veteran status or any other factor protected by law.