ServiceNow Technical Lead

New River Systems Corporation; Chantilly (VA); Hybrid; USD 200,000 - 230,000; Full time

Job summary

New River Systems Corporation seeks a ServiceNow technical lead to guide architecture and modernization for high-visibility federal missions.

You will serve as the principal technical authority for the ServiceNow ecosystem, directing complex workflows, cross-domain integrations, and enterprise automations in a governance-driven environment.

Qualifications

• 8+ years of ServiceNow development and architecture experience.
• Deep expertise across major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM).
• Strong proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting.
• Experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and modern API frameworks.
• Proven track record in platform performance tuning, CMDB/data modeling, Discovery/Service Mapping, and governance.
• Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration.
• Experience in ServiceNow Scoped Applications and Custom App Development.
• Understanding of upgrade strategies, security models, and compliance requirements.

Responsibilities

• Architect scalable ServiceNow solutions aligned with customer requirements and best practices.
• Lead end-to-end development lifecycle: requirements, design, configuration, deployment.
• Develop and optimize workflows, automations, and integrations across modules.
• Integrate ServiceNow with Oracle ERP, HRIS, project tools via REST/SOAP and MID Server.
• Ensure performance, security, compliance, and governance across platforms.
• Lead platform upgrades, patches, and module rollouts (ITSM/ITOM/HRSD/etc.).
• Provide technical leadership, code reviews, and enforcement of standards.
• Troubleshoot performance issues and support capacity planning.
• Maintain data quality and integration across connected systems.
• Participate in Agile development and demand-driven delivery.
• Create technical documentation and stakeholder training.
• Support governance, demos, and release planning.
• Stay current with ServiceNow releases and opportunities for enhancements.

Skills

ServiceNow architecture

JavaScript

REST/SOAP

CMDB/Discovery

ITSM/ITOM/HRSD

Flow Designer

LDAP/SSO

Agile/Scrum

Education

Bachelor's Degree

Master's Degree

PhD

Tools

MID Server

Integration Hub

AngularJS

Job description

Location: Hybrid: Chantilly, VA (Government/Contractor SCIF) 75% on-site/25% remote

Clearance: Active Top Secret SCI Required

We are seeking a ServiceNow Technical Lead who can provide architectural leadership and drive platform modernization in support of high-visibility federal missions. This role requires a seasoned technical strategist who can guide a multi-disciplinary team, enforce platform governance, and translate mission requirements into scalable, compliant, and secure ServiceNow solutions.

The selected leader will serve as the principal technical authority for the ServiceNow ecosystem, shaping platform direction and advising senior government and corporate stakeholders on capability expansion, modernization pathways, and enterprise integration strategies. This includes developing and presenting executive-level briefings, roadmaps, and technical recommendations that directly influence program priorities and investment decisions.

Key responsibilities include architecting and delivering complex workflows, cross-domain integrations, and enterprise automations that strengthen mission execution and operational resilience. The role leads requirements definition, solution design, code and configuration reviews, and full-lifecycle deployment activities, including coordination with Change Control Boards and compliance stakeholders. Every solution must align with federal security standards, performance expectations, and long-term sustainment needs.

This position requires deep expertise in ServiceNow architecture, integration frameworks, and SDLC execution within regulated or mission-critical environments. The ideal candidate brings a proven record of elevating platform performance at scale, mentoring development teams, and ensuring delivery that is both technically sound and audit-ready. Success in this role is measured by the ability to enhance mission outcomes, reduce operational friction, and deliver a stable, extensible platform that federal customers can rely on.

Key Responsibilities

• Architecting, designing, and implementing scalable ServiceNow solutions aligned with the customer’s business requirements and platform best practices.


• Leading development lifecycle end-to-end activities, including requirements gathering, solution design, configuration, customization, and deployment.


• Developing and optimizing workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting.


• Integrating ServiceNow with various enterprise systems (e.g., Oracle ERP, HRIS, project tools) using REST/SOAP APIs, MID Server, JDBC, and other technologies.


• Ensuring platform performance, security, compliance, and governance, including monitoring health and usage.


• Leading platform upgrades, patches, module rollouts, and custom application development across ITSM, ITOM, ITAM, EAM, WSD, IRM, HRSD, and other ServiceNow modules.


• Providing technical leadership and mentorship to developers, conducting code reviews, and enforcing coding standards and architectural guidelines.


• Troubleshooting and resolving platform issues, conducting performance tuning, and supporting capacity planning.


• Maintaining data quality and integration, including data loads, transformations, and maintenance across connected systems.


• Participating in Agile development, analyzing requirements and user stories to deliver high-quality, iterative enhancements.


• Creating technical documentation, requirements definitions, specifications, and providing stakeholder training as needed.


• Supporting governance and change processes, including demos, CCB presentations, and release planning.


• Staying current with ServiceNow releases and recommending enhancements to maximize platform capability.

Required Experience

• 8+ years of ServiceNow development and architecture experience, including leading end-to-end solution design and mentoring developers.


• Deep expertise across major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM) and building scoped/custom applications.


• Strong proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting.


• Expert experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and modern API frameworks.


• Proven track record in platform performance tuning, CMDB/data modeling, Discovery/Service Mapping, and maintaining instance governance.


• Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus.


• Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration.


• Experience in ServiceNow Scoped Applications and Custom App Development.


• Strong understanding of upgrade strategies, security models, access controls, and compliance requirements.


• Experience applying AI or automation to workflows, insights, or decision-making, with ability to evaluate emerging platform capabilities.


• Skilled in Agile/Scrum and Dev Sec Ops practices with excellent problem-solving, communication, and stakeholder management.


• Experience working in classified IC or DoD program environments.


• Must meet degree and years of experience criteria below:


• High School Diploma/ GED - 12 years


• Associates Degree - 10 years


• Bachelors Degree - 8 years


• Masters Degree - 6 years


• PhD - 4 years

Required Certifications

• ServiceNow Certified System Administrator (CSA) & DoD 8140/8570 IAT II or higher (e.g., Sec+)


• ServiceNow Developer for IT, Security, HR, CS, Platform Application Development


• ITIL 4 Foundation (ITIL 4)

Desired Certifications

• ServiceNow Certified Implementation Specialist (CIS) in one or more modules (ITSM, HRSD, ITAM, or SecOps)


• SAFe Scrum Master (SSM), SAFe Agilist (SA), or Certified Scrum Master (CSM)

Salary Range: $200+.

The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

New River Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability, protected veteran status or any other factor protected by law.