Senior ServiceNow Developer

DRW Holdings, LLC.; Chicago (IL); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Group medical insurance

401k with employer match

Flexible spending accounts

Job summary

DRW Holdings, LLC. is seeking a Senior ServiceNow Developer to enhance their ServiceNow platform through configuration, development, and maintenance. The ideal candidate will possess extensive experience with both backend and frontend ServiceNow technologies, along with strong problem-solving skills and a solid understanding of ITIL principles.

Key responsibilities include custom application development, platform administration, and service catalog management. The position offers a compelling salary range of $150,000 to $200,000, along with comprehensive benefits.

Qualifications

• 3-5 years of proven experience as a ServiceNow Developer.
• Broad experience developing across the ServiceNow platform, including custom application development, integrations, and scripting.
• Experience maturing the Configuration Management Database (CMDB).

Responsibilities

• Assist in the configuration and customization of the ServiceNow platform.
• Build and support company-specific functions and workflows.
• Integrate ServiceNow with other systems and tools.

Skills

ServiceNow platform experience

Problem-solving and analytical skills

Excellent communication and interpersonal skills

ITIL concepts and principles

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

Flow Designer

GlideRecord

Scripted REST APIs

Third-party AI tools

Job description

Senior ServiceNow Developer

As a Senior ServiceNow Developer, you will play a pivotal role in the configuration, development, and maintenance of our ServiceNow platform across the full breadth of the product. This position is ideal for candidates with broad, hands‑on ServiceNow platform experience who are looking for the opportunity to lead significant projects and initiatives within a dynamic IT environment. You will work closely with senior administrators, developers, and stakeholders to ensure the efficient operation of ServiceNow and to continually expand what the platform delivers to the business.

Ideal Candidate

• Have a Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Have 3-5 years or more of proven experience as a ServiceNow Developer.
• Have broad, hands‑on experience developing across the ServiceNow platform, including custom application development, Flow Designer, integrations, and scripting.
• Have extensive experience and knowledge of ServiceNow backend technologies, including GlideRecord, scripted REST APIs, business rules, script includes, and server‑side scripting.
• Have proven experience with ServiceNow frontend methodologies including Employee Center, Workspaces, Mobile, and UI Builder.
• Have excellent problem‑solving and analytical skills.
• Are an effective communicator with excellent interpersonal skills.
• Are eager to learn and adapt to new technologies including generative AI.
• Possess a solid understanding of ITIL concepts and principles.
• Have experience maturing the Configuration Management Database (CMDB) and integrating it with custom import solutions and external data sources.
• Have experience administering a ServiceNow platform, including platform upgrades, instance health, and security monitoring.
• Have experience or certifications in any of our emerging product areas, such as Customer Service Management (CSM), Hardware Asset Management (HAM), Source‑to‑Pay (S2P), Workplace Service Delivery (WSD), or Platform Analytics.
• Have experience with ServiceNow AI products and integrations, including Now Assist, Build Agent, third‑party AI tools, and MCP servers

What You’ll Be Working On

• Configuration and Customization: Assist in the configuration and customization of the ServiceNow platform to meet business requirements, including creating custom applications, forms, workflows, and UI enhancements.
• Custom Application Development and Management: Build and support company‑specific functions and workflows.
• Integration: Integrate ServiceNow with other systems and tools—including custom import solutions and external data sources—ensuring data consistency and seamless information flow.
• CMDB Maturity and Data Integrity: Help mature the corporate‑wide CMDB and foster adoption across the organization, including onboarding data through custom import solutions and integrations.
• Service Catalog Management: Help maintain and improve the service catalog, including creating and updating service offerings, request forms, and associated workflows.
• Platform Administration, Security and Compliance: Help administer healthy ServiceNow instances—supporting platform upgrades, security monitoring, access controls, role management, and auditing—to keep the environment secure and compliant.
• Collaboration: Collaborate with cross‑functional teams, including developers, system administrators, and business analysts, to gather requirements and deliver solutions that align with business needs.
• Documentation: Keep clear, accurate records of configurations, customizations, and development work to support knowledge sharing and future reference.
• Continuous Learning: Stay up to date with the latest ServiceNow features, best practices, and industry trends to contribute to the improvement of our ServiceNow environment.

Compensation & Benefits

The annual base salary range for this position is $150,000 USD to $200,000 USD depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long‑term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.