ServiceNow Developer

ServBeyond Solutions LLC; Maryland; On-site; USD 115,000 - 135,000; Part time

Job summary

A respected IT services firm is looking for a Mid-to-Senior ServiceNow Developer capable of enhancing various ServiceNow modules to ensure customer success. Candidates should possess strong development expertise, excellent communication skills, and a proven ability to work in an Agile environment. Responsibilities include configuration, customization, business process support, and collaboration with cross-functional teams, requiring 4-8 years of experience in related fields tailored towards technology solutions.

Qualifications

• 4-8 years of professional experience with a Bachelor's degree in a technical field.
• 2-6 years with a related Master's degree.
• Must hold ServiceNow Certified Application Developer and Certified System Administrator.

Responsibilities

• Support configuration and implementation of ServiceNow modules.
• Develop, configure, and customize the ServiceNow platform.
• Collaborate with cross-functional teams on business needs.

Skills

ServiceNow Development

Agile Methodologies

Excellent Communication

Customer Service

Education

Bachelor's in System Engineering or related discipline

Tools

ServiceNow

JIRA

Git

Confluence

Job description

Consummate People Leader, Business Consultant, and Change Management Driver

ServBeyond Solutions’ dedication to innovation, quality, and customer satisfaction has allowed us to become a well‑recognized leader in providing digital services for our Government customers. We seek an experienced Mid‑to‑Senior ServiceNow Developer to contribute to our customer success.

Base pay range

$115,000.00/yr - $135,000.00/yr

Primary Responsibilities

• Support the standup, configuration, and implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others as required.
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles.
• Create, maintain, and enhance Dashboards and reporting, including scheduled repo.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Coordinate and support application and platform upgrades.
• Assist with the design, creation, and cataloging of business process flows.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategy.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Support business process re‑engineering activities to move ticketing and order management capabilities into ServiceNow.
• Identify trends and find patterns in unstructured and semi‑structured customer data that can be used to create a more positive customer experience and increase overall network performance.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
• Develop, configure, and customize the ServiceNow platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on‑track and on‑task, and collaborate on an ongoing project in both new development and enhancements between engineers, developers, analysts, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development.
• Collaborate with cross‑functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from the external and internal teams, and align with ServiceNow development.
• Utilize available programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Willingness to further grow and enhance skillset from more senior developers throughout each project.

Required Qualifications

Education

Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 4‑8 years of professional experience; or 2‑6 years of professional experience with a related Master’s degree. Additional experience may be accepted in lieu of a degree.

Certifications (Must hold the following certifications)

• ServiceNow Certified Application Developer
• ServiceNow Certified System Administrator (CAD)
• At least two ServiceNow Certified Implementation Specialist (CIS) certifications, showcasing deep expertise in multiple ServiceNow areas such as ITSM, ITOM, HRSD, PSDS, CSM, or SecOps.

ServiceNow Expertise

• Minimum: At least 3 years of experience with the design, development, and support of technology infrastructure.
• At least 2 years of ServiceNow development.
• Familiarity with Performance Analytics, Service Portal, and Flow Designer within ServiceNow.
• Experience with ServiceNow upgrades.

Advanced Development Skills

• Proficiency in AngularJS and Portal Development to customize user experiences.
• Expertise in ServiceNow Development APIs for building custom solutions.

Methodology

• Experience with Agile methodologies and project management practices.

Client‑Facing and Presentation Skills

• Comfortable presenting to large audiences, including senior leadership, government clients, and stakeholders.
• Ability to explain complex technical solutions in clear, non‑technical terms.

Other Qualifications

• The qualified candidate shall possess excellent customer service skills and the ability to work independently, prioritize tasks, schedule, and complete multiple assignments.
• Ability to multitask and self‑assign work in a fast‑paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidates shall have the ability to develop and present management‑level briefings.
• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
• Open to receiving mentoring from senior developers and subject matter experts.

Preferred Qualifications

• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git, and Confluence.
• Understanding of ITIL foundation or ITIL certification.
• AWS cloud and ServiceNow certifications.
• Experience working with large software systems, including hardware integration and testing.
• Experience working with multi‑disciplinary technical development teams.
• Experience moving from a legacy application to a new application.
• Experience applying test automation, test‑driven development, continuous integration, and continuous deployment to achieve built‑in quality by the team.
• Experience using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOps and CI/CD implementation.

Equal Opportunity Employment

ServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Americans with Disabilities Act (ADA) Requirements

ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us, please email us at [e-mail].

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting