Itsm And Itom Developer

Tata Consultancy Services; Prosper (TX); Remote; USD 110,000 - 160,000; Full time

Job summary

Tata Consultancy Services Limited in the United States is seeking a Senior Engineer with deep ServiceNow expertise to lead ITSM/ITAM/ITOM/CSM/FSM deployments remotely from Prosper, TX. You will collaborate with customers to translate business needs into technical solutions and guide the project through design, build, and deployment.

The role requires ITIL alignment, certification, and hands-on leadership, with responsibility for reviews, mentoring, and delivering reports to stakeholders.

Qualifications

• Experience as a Technical Lead.
• ITIL process definition and integration solutions.
• Translate customer requirements into functional specs.
• Review requirements for accurate estimation.
• Led multiple ServiceNow ITSM/ITAM/ITOM/CSM/FSM implementations.
• Expert in ServiceNow deployments, migrations, and integrations.
• Mentor team and share knowledge.
• Strong ITIL knowledge; align with industry standards.
• ServiceNow certifications: Systems Administrator & Implementation Specialist; ITIL V3 Foundation.
• Agile/Scrum knowledge.
• Experience in customer meetings; reporting to clients and management.

Responsibilities

• Lead implementations in ITSM/ITAM/ITOM/CSM/FSM and manage one complete lifecycle.
• Review and refine requirements for accurate estimates; communicate risks and impacts.
• Mentor and guide team members; share technical knowledge.
• Engage with customers in meetings and provide weekly/monthly status reports.

Skills

ITSM

ServiceNow

Job description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any

ServiceNow CSA, CAD certifications

Location

Remote

Prosper, TX

Function

TECHNOLOGY

Role

Senior Engineer

ID

434110

Skills

ITSM | Service Now

Salary Range

$110,000-$160,000 a year