ServiceNow Solutions Architect & Product Evangelist

Deloitte France; St. Louis (MO); On-site; USD 110,000 - 160,000; Full time

Job summary

Deloitte Global is seeking a seasoned ServiceNow professional to design, develop, and customize complex ServiceNow solutions. You will translate technical capabilities into business value, lead integrations, and deliver compelling demos and training for diverse stakeholders.

Join a global COE with opportunities to work across HRSD, AI/ML modules, and cross-functional teams, sharing best practices and evangelizing the platform to accelerate digital transformation.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 4-6 years of hands-on ServiceNow development and configuration experience, including custom development and integration.
• 2-3 years of ServiceNow HRSD experience, with proficiency in scripting languages (JavaScript, HTML, CSS, XML).
• ServiceNow Certified System Administrator (CSA) certification.
• Strong communication, documentation, and problem-solving skills with the ability to collaborate effectively in diverse and agile environments.

Responsibilities

• ServiceNow Solution Development: Lead the creation, configuration, and customization of ServiceNow applications and modules (e.g., HRSD, AI/ML) for new and existing implementations.
• Develop and configure script objects (Business Rules, Script Includes, UI Policies/Actions, Client Scripts, ACLs), notifications, service level agreements, and data models.
• Set up and support integrations between ServiceNow and other platforms using REST/SOAP Web Services and other integration technologies.
• Troubleshoot, perform unit/system/integration testing, and recommend best practices in ServiceNow administration and development.
• Document design, development, test cases, and implementation plans.
• Product Showcasing & Evangelism: Develop and deliver compelling presentations, demos, and training materials to highlight ServiceNow capabilities and value.
• Articulate clear business value propositions and ROI of ServiceNow solutions, tailored to various audiences.
• Create and maintain comprehensive product documentation, including user guides, technical specs, and value statements.
• Innovation & Process Improvement: Drive rapid prototyping and innovation, sharing new capabilities and demos with delivery teams.
• Monitor competitor offerings and identify opportunities to differentiate Deloitte's ServiceNow solutions.
• Continuously improve product documentation, showcasing, and delivery processes for greater efficiency and impact.

Skills

ServiceNow development

JavaScript

Communication

Agile teamwork

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow platform

REST/SOAP integration

CSA certification

Job description

Deloitte Global is seeking a seasoned ServiceNow professional to design, develop, and customize complex ServiceNow solutions. You will translate technical capabilities into business value, lead integrations, and deliver compelling demos and training for diverse stakeholders.

Join a global COE with opportunities to work across HRSD, AI/ML modules, and cross-functional teams, sharing best practices and evangelizing the platform to accelerate digital transformation.