ServiceNow HRSD Leader: Transform Employee Experience

Deloitte France; Chicago (IL); On-site; USD 141,000 - 278,000; Full time

Job summary

Deloitte is seeking a ServiceNow HRSD Manager to lead design and implementation of HRSD solutions within its agile deployment framework. You will work with functional and technical teams to gather requirements, plan sprints, and shape solution architecture.

The role requires 6+ years in ServiceNow HRSD, a Bachelor's degree, and travel up to 50%. You will manage multiple workstreams and mentor others, with sponsorship possible in some cases.

Qualifications

• Bachelor's degree or equivalent experience.
• 6+ years of experience implementing or optimizing ServiceNow HRSD solutions.
• 3+ years of experience delivering at least one ServiceNow HRSD core module.
• Ability to travel 0-50%, depending on client engagement.
• Limited sponsorship may be available.

Responsibilities

• Lead the design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology.
• Collaborate with functional and technical teams to gather requirements, plan sprints, and design HRSD applications.
• Develop implementation plans with milestones, scope, budget, and high-level architecture.
• Create user journeys and stories for Employee Service Portal, Knowledge Management, and Case Management.
• Oversee solution delivery activities, including workshops, testing, defect resolution, and deployment support.
• Coordinate cross-functional workstreams, track timelines, and mitigate delivery risks.

Skills

Travel flexibility

Project management experience

Team leadership

Mentoring others

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow HRSD

Job description

Deloitte is seeking a ServiceNow HRSD Manager to lead design and implementation of HRSD solutions within its agile deployment framework. You will work with functional and technical teams to gather requirements, plan sprints, and shape solution architecture.

The role requires 6+ years in ServiceNow HRSD, a Bachelor's degree, and travel up to 50%. You will manage multiple workstreams and mentor others, with sponsorship possible in some cases.