ServiceNow Solutions Architect - ITSM/CSM/HR Expert

Ampcus, Inc; Chantilly (VA); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Ampcus Inc. in Chantilly, VA is seeking a highly skilled ServiceNow solutions architect with deep expertise across ITSM, HR, CSM, and SPM to lead SNOW initiatives and guide strategic decisions.

The ideal candidate will design prototype SNOW solutions, analyze high level requirements, map them to the right SNOW modules, and provide executive reporting on pipeline and recommendations, while collaborating with clients, PMs, and developers in a multi-vendor environment.

Qualifications

• Extensive SNOW solutions architecture experience across ITSM, HR, CSM, and SPM.
• Ability to prototype solutions using SNOW testing instances.
• Analyze high-level requirements and map to SNOW modules.
• Assist SNOW Program Manager with intake tracking and reporting.
• Help manage and update the SNOW roadmap.
• Strong communication for presenting assessments to business users and executives.
• Provide executive reporting on SNOW pipeline and recommendations.
• Experience in multi-vendor environments and cross-functional teams.
• Assist SNOW users with troubleshooting and guidance.

Responsibilities

• Analyze high-level requirements and recommend the appropriate SNOW module and functionality.
• Create prototype SNOW solutions using training/testing instances.
• Track SNOW intake requests and report to the SNOW Program Manager.
• Maintain and update the SNOW roadmap.
• Provide executive reporting on the SNOW pipeline and recommendations.
• Collaborate with clients, PMs, and developers in a multi-vendor environment.
• Assist SNOW users with troubleshooting and guidance on SNOW usage.

Skills

SNOW architecture

Prototype development

Requirements analysis

Executive reporting

Vendor collaboration

Executive communication

Job description

Ampcus Inc. in Chantilly, VA is seeking a highly skilled ServiceNow solutions architect with deep expertise across ITSM, HR, CSM, and SPM to lead SNOW initiatives and guide strategic decisions.

The ideal candidate will design prototype SNOW solutions, analyze high level requirements, map them to the right SNOW modules, and provide executive reporting on pipeline and recommendations, while collaborating with clients, PMs, and developers in a multi-vendor environment.