Solutions Architect (Service Applications)

WhiteCap Search; New Jersey; On-site; USD 140,000 - 180,000; Full time

Job summary

Pandologic in Bridgewater, NJ seeks a Service Applications, Solution Architect to lead the ServiceNow platform as the enterprise foundation, guiding ITSM, ITOM and ITAM initiatives and building a Center of Excellence for platform governance.

You will partner with stakeholders, manage demand and roadmaps, ensure regulatory compliance (21 CFR Part 11, SOX, GxP) and drive cross‑functional delivery across IT and business units in a federated model.

Qualifications

• 7+ years leading a ServiceNow platform or development team with hands-on ITSM/ITOM/ITAM experience.
• 10+ years in IT applications with cross-functional collaboration across business units.
• 3+ years of direct people management including hiring and developing talent.

Responsibilities

• Partner with stakeholders to understand needs and develop roadmaps.
• Own and evolve the ServiceNow platform as the enterprise foundation.
• Manage demand, prioritize work, and oversee vendor management.
• Define architectures, standards, integration patterns, and upgrade strategies.
• Lead a Center of Excellence for ServiceNow, including training and governance.
• Ensure audit readiness and regulatory compliance (21 CFR Part 11, SOX, GxP).

Skills

ServiceNow

ITSM

ITOM

ITAM

Stakeholder management

Job description

Job Description

Service Applications, Solution Architect

• Partner, collaborate and develop positive relationships with stakeholders to understand organizational needs in support of the digital strategy, corporate objectives, and major functional objectives
• Perform gap assessments, formulate investment initiatives that support business priorities
• Partner with the Program Management Office (PMO) organization to develop roadmaps that optimally reflect corporate priorities and balancing of resources
• Own and evolve the ServiceNow platform as Insmed's enterprise service management foundation, serving as the Solution Architect for all IT-supporting products deployed on the platform including those currently implemented (e.g., ITSM, ITAM) and those planned for future adoption.
• Manage demand and drive execution of a portfolio of projects through effective prioritization, planning (e.g. clear definition of objectives, success criteria, risks, scope, timelines, cost), vendor management and oversight
• Define and govern process, system, integration, policies, and data architectures for the ServiceNow ecosystem, including technical standards, integration patterns, instance strategy, and upgrade management
• Apply standard methodologies for defining business capabilities, understanding core requirements, and managing vendors for implementation and ongoing support
• Establish and lead a center of excellence for the ServiceNow platform, working with different ServiceNow teams, providing guidance, training, and support; set standards for development practices, testing, release management, and platform governance
• Architect and implement integrated and automated processes that drive efficiency and ensure the platform is audit-ready at all times; sustain knowledge continuity through appropriate levels of documentation, cross-training, and vendor management
• Ensure the platform meets 21 CFR Part 11, SOX, and GxP validation requirements, including IQ/OQ/PQ documentation and audit trail integrity
• Lead the evaluation and onboarding of new ServiceNow products and capabilities in alignment with IT strategy, conducting build vs. buy assessments and evaluating third-party integrations and marketplace solutions

Skills

• 7 years of proven experience leading a ServiceNow platform or development team with hands-on experience across different functional areas, with demonstrated depth in ITSM, ITOM and ITAM modules; continued growth and responsibilities
• 10 years of progressive responsibility in IT applications with a minimum of 7 years partnering and working with multiple business functions on the ing background in IT operations, administration, and enterprise solutions.
• 3 years of direct people management experience, including hiring, developing, and retaining technical talent
• The ability and willingness to roll up sleeves as needed to drive team success
• Ability to work in a cross-functional federated model
• Experience in the Pharmaceutitical industry and working in a GxP compliant environment is strongly preferred

Pandologic. Keywords: Enterprise Architect, Location: Bridgewater, NJ - 08807 , PL: 604042414