GenAI-Driven ServiceNow Solution Architect (ITOM/Now Assist)

Claddagh Resources; Edison (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Claddagh Resources is seeking a ServiceNow Solution Architect to own end-to-end architecture, governance, and evolution of an IT Operations platform spanning ITOM, CMDB and Now Assist, in Edison, NJ onsite.

This is a customer-facing role: defend designs to senior stakeholders, lead RFP solutioning, and guide distributed solution and delivery teams while ensuring security, upgradeability, and scalable AI-enabled workflows.

Qualifications

• 10+ years in IT Service Management or IT Operations solution delivery.
• 10+ years of enterprise ServiceNow experience across ITOM, Now Assist, and CMDB.
• Proven experience designing and rolling out Now Assist and GenAI-enabled workflows.
• Deep understanding of major incident management, change risk, problem prevention, and service reliability.

Responsibilities

• Defend designs in front of senior stakeholders and govern solution architecture.
• Lead RFP solutioning and direct distributed solution and delivery teams.
• Own end-to-end architecture, governance, and evolution of IT Operations platform including ITOM, CMDB, and Now Assist.

Skills

ITSM

ITOM

ServiceNow

Now Assist

GenAI

Observability

Stakeholder mgmt

Executive comms

Governance

Education

ServiceNow CSA

CIS-ITOM

ITIL v4

Now Agent / Virtual Agent

Job description

Claddagh Resources is seeking a ServiceNow Solution Architect to own end-to-end architecture, governance, and evolution of an IT Operations platform spanning ITOM, CMDB and Now Assist, in Edison, NJ onsite.

This is a customer-facing role: defend designs to senior stakeholders, lead RFP solutioning, and guide distributed solution and delivery teams while ensuring security, upgradeability, and scalable AI-enabled workflows.