ServiceNow Solution Architect — AI Delivery Lead

Dexian; United States; Híbrido; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Bytemethod.ai, a Dexian subsidiary, is seeking a Solutions Architect to lead delivery on Now Assist AI projects and related ServiceNow engagements. This bench role requires architectural leadership across multiple client projects, hands-on configuration, and collaboration with account teams on scoping and demos.

You will own technical delivery for Now Assist capabilities, AI search, and case summarization, working across SPM Pro, BCM, HRSD, and AI Digital Worker initiatives.

Formación

• 5+ years on the ServiceNow platform with delivery and/or pre-sales experience.
• Hands-on configuration and delivery of Now Assist AI Search, case summarization, and deflection metrics.
• Experience leading multiple client engagements simultaneously.
• Ability to scoping calls or demos with technical credibility.
• Strong collaboration with account teams and infrastructure context when needed.

Responsabilidades

• Lead technical architecture and hands-on delivery for Now Assist and AI implementations across engagements.
• Design and configure Now Assist capabilities including AI Search, case summarization, and deflection workflows.
• Manage delivery across multiple concurrent projects with prioritization and context switching.
• Support scoping calls or client demos to provide technical credibility as needed.
• Rotate across 2–3 active engagements, ramping quickly on each environment.
• Collaborate with infrastructure architect on CMDB/ITOM context for AI use cases.
• Document architecture decisions and configuration for smooth knowledge transfer.

Conocimientos

ServiceNow

Delivery leadership

Architecture design

Now Assist / AI

AI/Automation

Client demos

Presales

Project management

PPM

Multi-engagement delivery

Herramientas

ServiceNow Platform

CMDB

ITOM

Descripción del empleo

Bytemethod.ai, a Dexian subsidiary, is seeking a Solutions Architect to lead delivery on Now Assist AI projects and related ServiceNow engagements. This bench role requires architectural leadership across multiple client projects, hands-on configuration, and collaboration with account teams on scoping and demos.

You will own technical delivery for Now Assist capabilities, AI search, and case summarization, working across SPM Pro, BCM, HRSD, and AI Digital Worker initiatives.