ServiceNow Senior Technical Consultant

Crossfuze; San Francisco (CA); Remote; USD 125,000 - 145,000; Full time

Job summary

An established industry player is seeking a Senior ServiceNow Technical Consultant to provide expert guidance and develop solutions within the ServiceNow environment. This role involves hands-on development, configuration, and customization of ServiceNow applications, ensuring alignment with best practices. You will collaborate with customers to understand their requirements and lead technical implementation teams. Enjoy flexible remote work options, competitive benefits, and a supportive work environment that prioritizes your well-being and professional growth. If you have a passion for IT service management and a desire to make a significant impact, this opportunity is for you.

Benefits

Flexible remote work options

Additional PTO for mental health

Competitive paid time off

Half-day Fridays

Paid maternity and paternity leave

Training & development programs

Healthcare plan

401(k) with employer match

Wellness initiatives

Bereavement leave

Qualifications

• 4+ years of experience with ServiceNow implementation and customization.
• Strong understanding of ITIL and IT Service Management processes.

Responsibilities

• Provide hands-on development assistance and configure ServiceNow applications.
• Draft user stories and support customers in reviewing and approving them.

Skills

ServiceNow Implementation

Web Technologies (XML, HTML, JavaScript, AJAX, CSS)

ITIL Methodologies

Single Sign-On (SSO)

REST/SOAP Integrations

Organizational Skills

Education

ServiceNow Certified System Administrator

ServiceNow Implementation Specialist

Job description

Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer’s ServiceNow environment.

Candidates for this position must be located in the United States.

Responsibilities

1. Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
2. Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed.
3. Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
4. Answer technical and application configuration questions.
5. Configure and customize new applications and modules within the ServiceNow platform.
6. Implement new functionality for customers while following ServiceNow best practices.
7. Assist in troubleshooting ServiceNow upgrades, patching, and release management.
8. Provide analysis of problems and possible solutions.
9. Produce detailed documentation on all work completed.
10. Lead technical implementation teams including code review for less experienced consultants.
11. Develop and configure required integration components such as SSO, LDAP, and APIs.
12. Develop and enhance ServiceNow portal components to improve user experience.
13. Enable the customer’s ServiceNow administrator(s) to be self-sufficient where possible.
14. Conduct technical training and knowledge transfer sessions.
15. Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions.
16. Maintain 80% billable utilization target.
17. Other duties as assigned and requested.

Minimum Qualifications

• 4+ years of experience implementing, configuring, and customizing ServiceNow.
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP).
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog).
• Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0.
• Familiarity with integrations using REST/SOAP web services.
• Ability to work remotely and collaborate with distributed teams.
• Ability to understand and implement complex end-user requirements.
• Strong organizational skills and ability to manage multiple projects.

Certifications

• Required: ServiceNow Certified System Administrator (CSA).
• Required: ServiceNow Implementation Specialist certification in two or more application areas.

Benefits

• Flexible remote work options, including no meetings or messages on Fridays starting at noon local time.
• Additional PTO day for mental health, competitive paid time off, and half-day Fridays.
• Family-friendly benefits, including paid maternity and paternity leave, newborn, adoption, and fertility assistance.
• Training & development programs, healthcare plan, 401(k) with employer match, and bereavement leave.
• Wellness initiatives, including a premium Calm app subscription for employees and five additional people of their choice.

Compensation

The anticipated annual salary range is $125,000-$145,000 USD, depending on experience, education, location, and other factors.

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant based on legally protected categories, in accordance with applicable law.