ServiceNow Senior Technical Consultant

Crossfuze Workflow Company; San Francisco (CA); Remote; USD 125,000 - 145,000; Full time

Job summary

An established industry player is seeking a Senior ServiceNow Technical Consultant to provide expert guidance and solutions for ServiceNow environments. This role involves hands-on development, configuration, and customization of ServiceNow applications, ensuring best practices are followed. The ideal candidate will collaborate with stakeholders to understand requirements, lead implementation teams, and enable customers to maximize their ServiceNow capabilities. The company offers flexible remote work options, competitive benefits, and a supportive environment for professional growth, making it an exciting opportunity for those passionate about IT service management.

Benefits

Flexible remote work options

Additional PTO for mental health

Paid maternity and paternity leave

Healthcare plan

401(k) with employer match

Wellness initiatives

Half-day Fridays

Qualifications

• 4+ years of ServiceNow implementation experience.
• Strong understanding of ITIL and ITSM processes.

Responsibilities

• Provide hands-on development assistance and configure ServiceNow applications.
• Coordinate with stakeholders to understand business requirements.

Skills

ServiceNow Implementation

Web Technologies (XML, HTML, JavaScript, AJAX, CSS)

ITIL Methodologies

Single Sign-On (SSO)

REST/SOAP Integrations

Project Management

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Implementation Specialist Certification

Job description

Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer’s ServiceNow environment.

Location: Candidates for this position must be located in the United States.

Responsibilities

1. Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
2. Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed.
3. Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
4. Answer technical and application configuration questions.
5. Configure and customize new applications and modules within the ServiceNow platform.
6. Implement new functionality for customers while following ServiceNow best practices.
7. Assist in troubleshooting ServiceNow upgrades, patching, and release management.
8. Provide analysis of problems and possible solutions.
9. Produce detailed documentation on all work completed.
10. Lead technical implementation teams including code reviews for less experienced consultants.
11. Develop and configure required integration components such as SSO, LDAP, and APIs.
12. Develop and enhance ServiceNow portal components to improve user experience.
13. Enable the customer’s ServiceNow administrator(s) to be self-sufficient wherever possible.
14. Conduct technical training and knowledge transfer sessions.
15. Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions.
16. Maintain 80% billable utilization target.
17. Other duties as assigned and requested.

Qualifications

• 4+ years of experience implementing, configuring, and customizing ServiceNow.
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP).
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog).
• Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0.
• Familiarity with integrations using REST/SOAP web services.
• Ability to work remotely and collaborate with distributed teams.
• Ability to understand and implement complex end-user requirements.
• Strong organizational skills and ability to manage multiple projects.

Certifications

• Required: ServiceNow Certified System Administrator (CSA).
• Required: ServiceNow Implementation Specialist certification in two or more application areas.

Benefits

• Flexible remote work options, including no meetings or messages on Fridays starting at noon local time, allowing for personal time such as email cleanup or family outings.
• Additional PTO day for mental health, competitive paid time off, and half-day Fridays.
• Support for professional development with family-friendly benefits, including paid maternity and paternity leave, newborn, adoption, and fertility assistance, and training programs.
• Healthcare plan, 401(k) with employer match, and 10 days of bereavement leave.
• Wellness initiatives, including a premium Calm app subscription for employees and five additional people of their choice.

Compensation

The anticipated annual salary range is $125,000-$145,000 USD, depending on experience, training, education, geographic location, and other factors.

Equal Opportunity Employment

We do not discriminate against or harass employees or applicants based on race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, public assistance, or any other legally protected status, in accordance with applicable law.