ServiceNow Senior Technical Consultant / Technical Consultant (USA)

Cognizant North America; San Diego (CA); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a ServiceNow Senior Technical Consultant to lead and mentor teams in optimizing processes and implementing solutions. This remote role offers the chance to work closely with clients, guiding them through technical challenges and ensuring high-quality project delivery. You will play a pivotal role in shaping project architecture and mentoring junior team members, contributing to a culture of continuous improvement. If you are passionate about technology and eager to make an impact, this opportunity is perfect for you!

Qualifications

• Experience in ServiceNow platform architecture and development.
• Strong skills in mentoring and leading technical teams.

Responsibilities

• Lead project processes and ensure high-quality technical development.
• Mentor junior developers and contribute to process improvement.

Skills

ServiceNow

Project Management

Scrum

Technical Mentorship

Integration Development

Education

Bachelor's Degree in Computer Science or related field

Tools

ServiceNow Platform

Job description

Job Title: ServiceNow Senior Technical Consultant

As a ServiceNow Senior Technical Consultant, you will make an impact by guiding clients and teams towards successful process optimization through assessment, analysis, and mapping of workflows. You will implement standard, measurable processes to enable accurate planning and automation. You will be a valued member of the ServiceNow team, working closely with our partners.

In this role, you will:

1. Provide mentorship and support to team members, demonstrating high autonomy and decision-making skills. Senior Developers often act as Project Team Leads.
2. Lead significant project processes such as platform architecture documentation, integration, effort estimation, and sophisticated development. Participate in and occasionally lead Scrum meetings.
3. Translate requirements, stories, and mock-ups into fully functional features in collaboration with the implementation team.
4. Ensure high-quality technical development and configuration, providing mentorship to Junior and Mid-level developers. Follow ServiceNow standard processes for technical design mentorship.
5. Keep Project Lead informed with timely updates to facilitate proactive customer communication.
6. Contribute to the continuous improvement of Delivery Services processes and the maturity of portfolios, capabilities, and standard procedures aligned with customer needs.
7. Fill technical or process roles as needed, lead and mentor team resources, assist in prioritizing opportunities, and act as the final decision-maker for technical issues within projects. Collaborate with HR on technical interviews and recruitment.

About Cognizant

We are eager to meet individuals who believe in our mission and can make an impact. We encourage you to apply even if you meet only some of the required skills. Highlight your transferable experience and skills that make you a strong candidate and demonstrate how you can contribute to this role.

Cognizant will only consider applicants who are legally authorized to work in Canada without employer sponsorship, now or in the future.

Working Arrangements

We aim to provide flexibility where possible. This is a remote position open to qualified applicants in Canada, where our hubs are located. We support work-life balance through various wellbeing programs.

The current working arrangements are accurate as of the posting date and may change based on project and business needs. We will communicate role expectations clearly.