ServiceNow SAM Pro Developer — SBOM & OSS Governance

First Citizens Bank; Austin (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

First Citizens Bank is seeking a ServiceNow Developer with deep expertise in Software Asset Management (SAM Pro) to drive SBOM data governance and scale software asset management across the enterprise.

You will configure, develop, and enhance SAM capabilities, supporting integrations, software normalization, discovery data quality, and compliance processes in collaboration with CMDB and Discovery teams.

Qualifications

• Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in systems engineering and systems programming.
• Experience with ServiceNow Software Asset Management Professional (SAM Pro) is highly preferred.
• Strong JavaScript development skills within the ServiceNow platform.

Responsibilities

• Design, configure, and implement solutions within ServiceNow Software Asset Management (SAM Pro).
• Support SBOM-related data management and open-source software governance processes.
• Configure and maintain software normalization, software models, and content service processes.
• Develop and enhance ServiceNow workflows, automation, and integrations using Integration Hub.
• Support software reconciliation, entitlement management, and software compliance activities.
• Collaborate with CMDB, Discovery, and Asset Management teams to improve software license visibility and accuracy.
• Configure and maintain integrations with software inventory sources and endpoint management platforms.
• Develop and maintain business rules, flows, scripted processes, and custom applications where required.
• Participate in solution design, testing, deployment, and operational support activities.
• Create technical documentation and knowledge transfer materials.

Skills

ServiceNow development

JavaScript

SDLC

Collaboration

Education

Bachelor's Degree

Tools

ServiceNow SAM Pro

Integration Hub

REST

SOAP

CMDB

Discovery

Job description

First Citizens Bank is seeking a ServiceNow Developer with deep expertise in Software Asset Management (SAM Pro) to drive SBOM data governance and scale software asset management across the enterprise.

You will configure, develop, and enhance SAM capabilities, supporting integrations, software normalization, discovery data quality, and compliance processes in collaboration with CMDB and Discovery teams.