ServiceNow SAM Pro Developer: License Optimization

Robotics Technologies LLC; Plano (TX); On-site; USD 100,000 - 165,000; Full time

Job summary

Robotics Technologies LLC in Plano, TX seeks an experienced ServiceNow SAM Pro specialist to implement, configure, and optimize software asset management within the enterprise. You will integrate the SAM Pro solution with CMDB and ITOM tools, manage license entitlements, and develop dashboards to monitor usage and costs.

Collaborating with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations, you will produce documentation and guides, ensuring compliance and continuous

Qualifications

• 3–5+ years of hands-on ServiceNow development experience.
• 2–3+ years implementing and supporting SAM Pro.
• Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
• Understanding licensing models, publisher agreements, compliance requirements, and software audits.
• REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools.
• ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, and Service Graph.
• Analytical, troubleshooting, documentation, and stakeholder communication skills.

Responsibilities

• Implement, configure, and customize ServiceNow SAM Pro with licensing rules.
• Manage software normalization, reconciliation, reclamation, and SaaS License Management.
• Ensure software license compliance and identify cost-saving opportunities.
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Maintain CMDB mapping and follow CSDM standards.
• Support audits with entitlements, usage records, and documentation.
• Develop dashboards and reports on license consumption, compliance risks, and costs.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations.
• Prepare technical documentation, configuration guides, and implementation plans; provide knowledge transfer.

Skills

ServiceNow Development

SAM Pro Expert

License Management

Integrations

ServiceNow Platform Knowledge

Software Licensing

Analytics

Documentation

Stakeholder Communication

Tools

REST/SOAP APIs

MID Server

SCCM/MECM

Intune

Jamf

ITOM Discovery

Job description

Robotics Technologies LLC in Plano, TX seeks an experienced ServiceNow SAM Pro specialist to implement, configure, and optimize software asset management within the enterprise. You will integrate the SAM Pro solution with CMDB and ITOM tools, manage license entitlements, and develop dashboards to monitor usage and costs.

Collaborating with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations, you will produce documentation and guides, ensuring compliance and continuous